Beverage Cocktail Server, Southland Casino

Delaware North Gaming is a renowned leader in the hospitality and gaming industry, known for delivering exceptional guest experiences across its diverse range of venues. Founded over a century ago, Delaware North is a family-owned company that has grown into a global entity with operations spanning iconic sports arenas, national parks, premier casinos, and luxury hotels. This longstanding heritage and commitment to excellence set Delaware North apart as a company that values its team members and fosters growth opportunities within a supportive, dynamic environment. Among its many properties, Southland Casino Hotel in West Memphis, Arkansas, exemplifies Delaware North's dedication to top-tier entertainment and hospitality. Southland Casino Hotel boasts over 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and a sportsbook, alongside a newly built hotel featuring 300 luxurious rooms and suites. Situated just a short drive from downtown Memphis, Tennessee, Southland Casino Hotel is a premier destination that merges the excitement of gaming with comfort and style.

Joining Delaware North as a Cocktail Server at Southland Casino represents an exciting and fulfilling opportunity to become part of a vibrant team committed to enhancing guest experiences through attentive and knowledgeable service. This role is available on both a full-time and part-time basis and is designed for individuals who have a passion for customer satisfaction and a solid understanding of wines, beers, and cocktails. Cocktail Servers play an integral role on the gaming floor and beverage outlets by greeting guests warmly, communicating daily drink specials, answering beverage-related inquiries, and maintaining compliance with all company alcohol service policies — including responsible service and age verification.

The position is a tipped role, with an hourly wage of $10.00 excluding potential tipped earnings, providing a competitive compensation framework for motivated team members who excel in service delivery. Throughout their shifts, Cocktail Servers are responsible for entering orders accurately into the point-of-sale system, ensuring timely delivery of drinks and checks, and upholding the highest standards of service quality. This role requires individuals to work efficiently in a fast-paced, energetic environment while demonstrating excellent interpersonal skills and attentiveness to guest needs.

At Delaware North, employee well-being is a top priority. Team members benefit from flexible work schedules, comprehensive training and development opportunities, and employee discounts that contribute to a balanced and rewarding employment experience. Eligible employees may additionally access health, dental, and vision insurance plans, a 401(k) retirement plan with company match, paid vacation and holidays, paid parental bonding leave, employee assistance programs, and tuition or professional certification reimbursements. These benefits underline Delaware North’s commitment to supporting the personal and professional growth of their workforce.

Physical stamina and the ability to navigate a fast-paced, active role are essential in this position. Servers must be able to stand, walk, bend, reach, and carry trays weighing up to 35 pounds for extended periods. Shifts typically include evenings, overnights, holidays, and weekends, making flexibility and reliability important traits for potential candidates.

In summary, becoming a Cocktail Server at Southland Casino Hotel offers an exciting workplace within a globally respected hospitality company. The role blends customer service, product knowledge, and operational skills, providing a great foundation for those looking to advance their careers in the vibrant hospitality and gaming sectors. Delaware North’s inclusive culture, strong employee benefits, and focus on team member growth make it a desirable employer for those eager to build a successful career while contributing to memorable guest experiences.