Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a prominent leader in the entertainment, sports content, and casino gaming industry, with a reputable presence across North America. The company operates 43 destinations, showcasing a diverse range of integrated entertainment options, including online sports betting and iCasino through theScore Bet Sportsbook and Casino. Known for its commitment to innovation, excitement, and community engagement, PENN Entertainment has carved a niche as a forward-thinking organization dedicated to delivering exceptional experiences to its patrons. The company prioritizes diversity, sustainability, and the overall well-being of its employees, customers, and stakeholders, establishing itself as a responsible corporate citizen within the entertainment sector.
As a workplace, PENN Entertainment fosters a dynamic, fast-paced environment where employees are encouraged to bring their enthusiasm and creativity to the forefront. The culture emphasizes team collaboration, personal growth, and a passionate approach to creating memorable guest experiences. With competitive salaries complemented by a comprehensive Total Rewards package—including wellness programs, day-one medical coverage, 401(k) matching, performance bonuses, and paid time off that increases with tenure—the company demonstrates a strong investment in its workforce's financial, physical, and mental health.
The role in question centers on cultivating a vibrant and engaging atmosphere for guests and colleagues alike. The successful candidate will act as a gracious host, contributing positively to the community and promoting the company’s values through active participation in company-sponsored events and adherence to the ACES Service Program. Their responsibilities will offer direct interaction with guests, bar and beverage servers, maintaining supply levels, and ensuring that hospitality standards are consistently met throughout each shift.
This role demands a proactive individual with an outgoing, energetic, and enthusiastic personality who thrives in high-energy settings. The position requires flexibility, including open availability across all shifts, weekends, and holidays, emphasizing adaptability and commitment. Candidates must possess strong communication skills, the ability to follow instructions accurately, work effectively in a team, and maintain composure in a highly stimulating environment. Licensing requirements by the Ohio Lottery Commission and successful completion of a background check are mandatory.
This opportunity provides an exciting pathway for individuals passionate about entertainment and guest service to advance their careers within a supportive and innovative company. PENN Entertainment’s dedication to empowering employees with career growth opportunities, combined with its focus on creating a fun work environment, makes this role an excellent fit for candidates seeking to play an active role in revolutionizing the entertainment experience and contributing to a highly respected industry leader.
As a workplace, PENN Entertainment fosters a dynamic, fast-paced environment where employees are encouraged to bring their enthusiasm and creativity to the forefront. The culture emphasizes team collaboration, personal growth, and a passionate approach to creating memorable guest experiences. With competitive salaries complemented by a comprehensive Total Rewards package—including wellness programs, day-one medical coverage, 401(k) matching, performance bonuses, and paid time off that increases with tenure—the company demonstrates a strong investment in its workforce's financial, physical, and mental health.
The role in question centers on cultivating a vibrant and engaging atmosphere for guests and colleagues alike. The successful candidate will act as a gracious host, contributing positively to the community and promoting the company’s values through active participation in company-sponsored events and adherence to the ACES Service Program. Their responsibilities will offer direct interaction with guests, bar and beverage servers, maintaining supply levels, and ensuring that hospitality standards are consistently met throughout each shift.
This role demands a proactive individual with an outgoing, energetic, and enthusiastic personality who thrives in high-energy settings. The position requires flexibility, including open availability across all shifts, weekends, and holidays, emphasizing adaptability and commitment. Candidates must possess strong communication skills, the ability to follow instructions accurately, work effectively in a team, and maintain composure in a highly stimulating environment. Licensing requirements by the Ohio Lottery Commission and successful completion of a background check are mandatory.
This opportunity provides an exciting pathway for individuals passionate about entertainment and guest service to advance their careers within a supportive and innovative company. PENN Entertainment’s dedication to empowering employees with career growth opportunities, combined with its focus on creating a fun work environment, makes this role an excellent fit for candidates seeking to play an active role in revolutionizing the entertainment experience and contributing to a highly respected industry leader.
Job Requirements
- Must be 21 or older
- Must have high school diploma or GED equivalent
- Must have outgoing, energetic and enthusiastic attitude
- Must enjoy hosting others
- Must be comfortable initiating conversations and creating a fun environment with guests
- Able to promptly and accurately follow instructions given by supervisor, manager or team member
- Must qualify for licensing by Ohio Lottery Commission
- Must be able to work as a team
- Must be able to pass background check
- Must be able to tolerate a high stimulus environment
- Must have open availability including all three shifts, weekends, and holidays
- Must be able to work at a very fast pace and walk long distances
- Good oral communication skills, ability to understand and follow directions
Job Qualifications
- Must be 21 or older
- High school diploma or GED equivalent
- Outgoing, energetic, and enthusiastic attitude
- Enjoy hosting and engaging with others
- Comfortable initiating conversations and creating a fun environment
- Able to follow instructions promptly and accurately
- Qualify for Ohio Lottery Commission licensing
- Able to work effectively as part of a team
- Good oral communication skills
- Able to tolerate a high stimulus environment
- Open availability including all three shifts, weekends, and holidays
Job Duties
- Foster a fun environment
- Be a gracious host to all guests and co-workers
- Promote positive community influence and participate in company-sponsored events
- Ensure interactions follow ACES Service Program guidelines
- Provide fast, friendly, professional service to gaming guests, beverage servers, and bartenders
- Maintain par levels of operating supplies and equipment for each bar
- Stock service wells with paper goods and alcohol
- Stock weekly beer and liquor orders properly
- Clean and stock guest self-serves and Employee Dining Room/Backstage Café
- Perform keg change, removal, and proper storage
- Clean and organize service wells, beer cooler, and storage areas
- Work special events as needed
- Comply with state, company, and department policies and regulations
- Other duties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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