Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Employee assistance program
Job Description
Prairie Meadows is a well-established entertainment and gaming venue known for its dynamic and lively atmosphere throughout the year. Located in Altoona, Iowa, Prairie Meadows offers an exciting blend of horse racing, casino gaming, dining, and live entertainment. The establishment prides itself on delivering outstanding customer experiences by combining a family-friendly environment with high-energy entertainment and exceptional guest services. Since its inception, Prairie Meadows has grown to become a regional destination for both leisure and business, highlighting its commitment to quality, community engagement, and continuous improvement. The venue includes a state-of-the-art racetrack, a vibrant casino floor, and various dining outlets that cater to a wide range of tastes and preferences. Prairie Meadows upholds strong values around employee development, safety, and guest satisfaction, making it a sought-after place to work and visit. The entity is well-known for providing diverse job opportunities in areas such as hospitality, food service, entertainment, and gaming, all within a supportive and inclusive work culture. Employment at Prairie Meadows extends beyond a typical job. It offers a chance to become part of a dynamic team dedicated to making memorable experiences for guests year-round. Employees benefit from a collaborative atmosphere where professionalism and fun coexist, fostering career growth and personal development within the hospitality and entertainment industry. The company emphasizes the importance of superior service, operational excellence, and maintaining a safe and enjoyable environment for all patrons and staff. The work environment is fast-paced, engaging, and always changing due to the seasonal nature of live racing events and special entertainment programs, creating numerous opportunities for learning and advancement. Prairie Meadows seeks individuals who thrive in such vibrant settings, have a passion for hospitality, and are eager to contribute positively to guests' experiences while supporting the venue's operational success.
The role of Concessions Supervisor at Prairie Meadows is pivotal to ensuring the highest standards of food and beverage service across multiple quick service outlets, including those linked with the live racing programs. This position involves supervising and coordinating daily staff activities in several food and beverage points including The Paddock, Prairie Coffee Company, Hotel Café, Meadows Market, and other concession stands associated with live events. The supervisor will play an essential part in maintaining excellence in food quality, presentation, and guest service while fostering a welcoming and efficient environment. This role requires proactive leadership to manage hiring, training, coaching, and disciplinary actions, ensuring that the service team is well-prepared, motivated, and operating at optimal staffing levels within budget limits. Operational duties also include inventory management—ordering supplies, verifying deliveries, and conducting accurate inventory counts to support smooth operations and cost control. The Concessions Supervisor will actively engage with guests on the floor, addressing their requests, monitoring food and beverage standards, and resolving any issues in real time to guarantee a positive guest experience. Flexibility is key as the position demands varied shifts including nights, weekends, and holidays in a dynamic setting marked by peak activity during live racing events. The role offers an exciting, front-row seat to some of the region's most thrilling events, combining supervisory responsibilities with hands-on involvement in one of Iowa's premier entertainment venues. This opportunity is ideal for individuals who enjoy fast-paced work environments, have a keen eye for quality service, and are passionate about hospitality management and team leadership. The employment type is full-time with varied shifts and days off, making it suitable for candidates who can adapt to changing schedules and thrive in a lively, customer-focused atmosphere. Salary and compensation details are aligned with industry standards and are discussed during the hiring process, reflecting the importance of the role in supporting Prairie Meadows' commitment to excellence and guest satisfaction.
The role of Concessions Supervisor at Prairie Meadows is pivotal to ensuring the highest standards of food and beverage service across multiple quick service outlets, including those linked with the live racing programs. This position involves supervising and coordinating daily staff activities in several food and beverage points including The Paddock, Prairie Coffee Company, Hotel Café, Meadows Market, and other concession stands associated with live events. The supervisor will play an essential part in maintaining excellence in food quality, presentation, and guest service while fostering a welcoming and efficient environment. This role requires proactive leadership to manage hiring, training, coaching, and disciplinary actions, ensuring that the service team is well-prepared, motivated, and operating at optimal staffing levels within budget limits. Operational duties also include inventory management—ordering supplies, verifying deliveries, and conducting accurate inventory counts to support smooth operations and cost control. The Concessions Supervisor will actively engage with guests on the floor, addressing their requests, monitoring food and beverage standards, and resolving any issues in real time to guarantee a positive guest experience. Flexibility is key as the position demands varied shifts including nights, weekends, and holidays in a dynamic setting marked by peak activity during live racing events. The role offers an exciting, front-row seat to some of the region's most thrilling events, combining supervisory responsibilities with hands-on involvement in one of Iowa's premier entertainment venues. This opportunity is ideal for individuals who enjoy fast-paced work environments, have a keen eye for quality service, and are passionate about hospitality management and team leadership. The employment type is full-time with varied shifts and days off, making it suitable for candidates who can adapt to changing schedules and thrive in a lively, customer-focused atmosphere. Salary and compensation details are aligned with industry standards and are discussed during the hiring process, reflecting the importance of the role in supporting Prairie Meadows' commitment to excellence and guest satisfaction.
Job Requirements
- High school diploma or equivalent preferred
- Minimum of one year of food service experience required
- Minimum of one year of supervisory experience preferred
- Excellent math, counting, and supervisory skills needed
- Outstanding customer service skills
- Ability to communicate and interact verbally and in writing with people of diverse backgrounds
- Knowledge of liquor handling laws pertaining to distribution, security, and management of minor employees
- Knowledge of Iowa Department of Health laws and regulations
- Working knowledge of Microsoft Office Suite and basic computer skills
- Ability to stand and walk for long periods
- Ability to lift 50 lbs and push carts up to 150 lbs
- Ability to work varied hours, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Minimum of one year of food service experience required
- Minimum of one year of supervisory experience preferred
- Excellent math and counting skills
- Strong supervisory skills
- Outstanding customer service skills
- Ability to communicate effectively verbally and in writing with diverse populations
- Knowledge of liquor handling laws
- Understanding of Iowa Department of Health regulations
- Proficiency in Microsoft Office Suite and basic computer skills
Job Duties
- Supervise and coordinate daily duties of staff in multiple food and beverage outlets
- Assist with hiring, training, coaching, and issuing discipline as needed
- Ensure staffing levels meet budget requirements
- Assist with inventory processes by ordering products and supplies
- Verify accuracy of deliveries and conduct monthly inventory counts
- Engage with guests during service to monitor food quality and presentation
- Handle guest complaints and requests in a timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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