Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid meal breaks
employee travel program
Parking discounts
Job Description
Fairmont Olympic Hotel, located in the heart of Seattle's downtown, stands as a historic landmark and emblem of luxury and elegance. Recognized for its iconic architecture and rich history, the hotel blends old-world charm with modern comforts to provide an unparalleled guest experience. As part of the prestigious Fairmont Hotels & Resorts portfolio, this property embraces a commitment to excellence, tradition, and personalized service. With its prime location, elegant ambiance, and dedication to guest satisfaction, the Fairmont Olympic Hotel attracts a diverse clientele ranging from business travelers to tourists seeking an exceptional stay in Seattle.
The role of Guest Servic... Show More
The role of Guest Servic... Show More
Job Requirements
- Minimum of 2 years' previous experience in valet/bell operations
- Supervisory experience preferred
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
- Passion for guest service, strong guest service orientation and training skills required
- Excellent communication and customer service skills
- Proficiency in Windows XP and MS Office required
- Need a valid driving license
- Ability to work a variety of hours/days/holidays/weekends as business needs require
- Must be legally eligible to work in the United States
Job Qualifications
- Minimum of 2 years' previous experience in valet/bell operations
- Supervisory experience preferred
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
- Passion for guest service, strong guest service orientation and training skills required
- Excellent communication and customer service skills
- Proficiency in Windows XP and MS Office required
- Need a valid driving license
- Ability to work a variety of hours/days/holidays/weekends as business needs require
- Must be legally eligible to work in the United States
Job Duties
- Maintains a high level of professionalism in all aspects of job performance
- Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
- Ensures Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
- Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests
- Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands
- Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property
- Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts
- Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
- Performs any and all other tasks which are assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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