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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Employee assistance program
401k Employer Match
Job Description
The Carmel Beach Hotel is a distinguished hospitality establishment nestled along the stunning California coastline, renowned for its unique charm, elegant ambiance, and superior guest services that highlight the beauty and comfort of beachside living. As part of the larger hospitality community that values impeccable service, guest satisfaction, and authentic experiences, the Carmel Beach Hotel prides itself on creating an environment where visitors feel cherished and pampered with a personalized touch. Featuring fine accommodations, exquisite amenities, and an inviting atmosphere, the hotel attracts a wide array of travelers looking for relaxation, luxury, and seamless hospitality in a breathtaking location. With... Show More
Job Requirements
- Valid California driver license
- Minimum age of 25 years due to insurance requirements
- Excellent driving record
- Ability to read, write, and speak English fluently
- Familiarity with local area and attractions
- Ability to communicate with guests and employees effectively
Job Qualifications
- Valid California driver license
- Minimum age of 25 years due to insurance requirements
- Excellent driving record as reported on DMV Motor Vehicle Record
- Ability to read, write, and speak English fluently
- Strong communication skills to interact effectively with guests and employees
- Familiarity with local area and attractions
- Experience in hospitality or customer service preferred but not required
Job Duties
- Greet and interact with internal and external guests in a genuinely warm and friendly manner
- Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- Greet guests at the front door or car upon arrival, throughout their stay, and at departure
- Escort incoming and outgoing hotel guests to and from rooms, assist with luggage, and offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions
- Inspect the guest room supplies during the refresh/resetting of the coffee tray, beverages in the minifridge, and stripping of the guest room
- Explain features of the room such as the operation of a Wi-Fi network, coffee station, radiant floor heating, etc
- Clean and sweep public areas, tidy the courtyard, and ensure rain procedures are adhered to
- Assist with delivering In-Room Dining breakfast during busy times when needed
- Assist with coffee service, drink service in the lobby or courtyard, and limited food service as required
- Deliver amenities, both perishable and non-perishable, prior to guests' arrival, including champagne, wine, fruit/snacks, caramels, trail mix, flowers, and other requested items
- Maintain cleanliness of Mercedes-Benz as per protocols
- ensure the mileage log is complete daily and provided to front desk
- Valet park and retrieve guest cars as needed
- ensure no parking tickets are issued
- Act as chauffeur for guests as needed or directed by front desk or management team
- Deliver amenities, items, packages, suitcases, and any other requested items
- Coordinate daily tempo with front desk and housekeeping utilizing the room plan
- Maintain the image of the hotel by appearing extremely presentable, well-groomed, and in a pressed uniform
- Adhere to the key control policy and procedure according to set standards
- Responsible for clear and effective communications between co-workers, management, and other departments
- Adhere to and promote Relais & Chateaux, Forbes, and Sorasea Hospitality's mission and standards
- Occupy any downtime with tasks given from front desk, organizing housekeeping spaces/storage, and preparing for increased business levels
Job Criteria
Experience
No experience required
Job Location
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