Bell/Valet Attendant - HVSR

Hotel Valencia Santana Row, located in the heart of San Jose, California, stands as a distinguished and cherished establishment within its community. As part of the Valencia Hotel Group, an esteemed collection of boutique hotels, this property is thoughtfully designed to blend modern sophistication with timeless character, catering to today's passionate travelers. Renowned for its unique ambiance and exceptional service, Hotel Valencia Santana Row is committed to delivering an unforgettable guest experience. The hotel looks for outstanding individuals who are dedicated to going above and beyond in guest service, and who thrive in a dynamic, team-oriented environment.

The role available at Hotel Valencia Santana Row combines the responsibilities of both Valet and Bellman. This dual position requires an individual to serve as the first point of contact for guests arriving at the hotel, providing a warm welcome and assisting with luggage handling. The position demands frequent guest interaction at the forefront of hotel operations, requiring excellent communication skills and a strong commitment to customer service. Candidates should be enthusiastic, courteous, and ready to contribute to a positive and memorable stay for all visitors.

This position involves a range of duties, such as welcoming guests, transporting luggage, providing guests with information about the hotel and local attractions, handling messages and deliveries, and supporting hotel operations by maintaining a clean, organized work area. The role requires adaptability to perform both valet and bellman tasks, including assisting with vehicle services. There is an emphasis on teamwork, safety awareness, and maintaining the hotel’s high standards of guest service.

The working environment is primarily outdoors, with occasional work inside the hotel, requiring the candidate to be comfortable with varying weather conditions. The role is physically demanding, involving standing and walking for extended periods, as well as lifting and pushing heavy items like luggage and carts. This is an excellent opportunity for individuals who enjoy active work, engaging with people from diverse backgrounds, and representing a prestigious hotel brand.

Shifts for this position are available from early morning to late evening, including overnight shifts, weekends, and holidays. The hotel offers a competitive retention program pay of up to $900, alongside additional benefits that support the employee’s well-being and work-life balance. The company fosters an inclusive employment policy and values diversity, ensuring a respectful and supportive workplace.