Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.56
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Marriott Vacations Worldwide is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences through quality service and accommodation. As part of the Marriott International family, Marriott Vacations Worldwide operates a variety of vacation ownership resorts and properties, delivering an outstanding hospitality environment for both leisure and business travelers. The company prides itself on its dedication to service excellence, innovative hospitality practices, and maintaining a welcoming atmosphere that caters to the diverse needs of its guests. Known for its expansive network and influential presence in the travel and tourism industry, Marriott Vacations Worldwide offers career opportunities in numerous hospitality roles propelled by a strong foundation of customer satisfaction and professional growth.
This particular role is a casual position offering between 0-19 hours per week with an hourly pay rate ranging from $16.56 to $20.70. The role centers on delivering high-quality guest service as a member of the hotel’s bell staff, ensuring guests receive courteous, prompt attention from the moment they arrive until their departure. The successful candidate will be responsible for assisting guests with luggage, providing information about hotel facilities and local attractions, and maintaining the lobby's aesthetic. This customer-facing role demands a professional demeanor, excellent communication skills, and the ability to handle guest inquiries and complaints effectively.
As part of the daily duties, the bell staff member will manage specific guest requests, coordinate with housekeeping and maintenance departments, and ensure all supplies necessary for guest assistance are available. The role is suited for individuals who enjoy engaging with people, are detail-oriented, and have a passion for hospitality. Additionally, the position requires standing and occasional heavy lifting—up to 75 lbs.—and adherence to safety protocols, including the use of personal protective equipment when necessary. With frequent interactions with guests, the bell staff member will play an important role in enhancing the overall guest experience at Marriott Vacations Worldwide, promoting local tours and attractions, and ensuring security within the lobby area.
Given the dynamic environment and the expectation to project a hospitable service atmosphere at all times, this role offers an excellent opportunity for those aspiring to grow within the hospitality industry. Team members are expected to uphold the company’s grooming standards and participate in meetings and training sessions to maintain professional development and service quality. Marriott Vacations Worldwide values diversity and inclusion, promoting equal opportunity employment and fostering a supportive workplace culture. This role is vital in supporting the hotel's operations and embodying the Marriott brand’s commitment to providing memorable stays and exceptional customer service.
This particular role is a casual position offering between 0-19 hours per week with an hourly pay rate ranging from $16.56 to $20.70. The role centers on delivering high-quality guest service as a member of the hotel’s bell staff, ensuring guests receive courteous, prompt attention from the moment they arrive until their departure. The successful candidate will be responsible for assisting guests with luggage, providing information about hotel facilities and local attractions, and maintaining the lobby's aesthetic. This customer-facing role demands a professional demeanor, excellent communication skills, and the ability to handle guest inquiries and complaints effectively.
As part of the daily duties, the bell staff member will manage specific guest requests, coordinate with housekeeping and maintenance departments, and ensure all supplies necessary for guest assistance are available. The role is suited for individuals who enjoy engaging with people, are detail-oriented, and have a passion for hospitality. Additionally, the position requires standing and occasional heavy lifting—up to 75 lbs.—and adherence to safety protocols, including the use of personal protective equipment when necessary. With frequent interactions with guests, the bell staff member will play an important role in enhancing the overall guest experience at Marriott Vacations Worldwide, promoting local tours and attractions, and ensuring security within the lobby area.
Given the dynamic environment and the expectation to project a hospitable service atmosphere at all times, this role offers an excellent opportunity for those aspiring to grow within the hospitality industry. Team members are expected to uphold the company’s grooming standards and participate in meetings and training sessions to maintain professional development and service quality. Marriott Vacations Worldwide values diversity and inclusion, promoting equal opportunity employment and fostering a supportive workplace culture. This role is vital in supporting the hotel's operations and embodying the Marriott brand’s commitment to providing memorable stays and exceptional customer service.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles preferred
- Ability to lift and carry up to 75 lbs occasionally
- Availability to work flexible hours including weekends and holidays
- Ability to stand, bend, stoop, and perform physical activity as required
- Neat, clean, and well-groomed appearance as per company grooming standards
- Must be punctual and reliable
- Strong interpersonal and communication skills
- Compliance with OSHA safety requirements including the use of personal protective equipment
- Must be able to multitask and handle guest complaints professionally
Job Qualifications
- Excellent oral and written English communication skills
- Ability to communicate effectively with management
- Excellent organization skills
- Ability to work well under deadline pressure
- Adaptable experience with travel industry reservation systems and hotel property management systems
- Proficiency with standard Microsoft Office tools
- Knowledge of database system development preferred
Job Duties
- Report to work on time and in uniform, properly groomed with appropriate name tag
- Immediately respond to all arriving and departing guests by opening door and assisting with luggage and parcels
- Make room deliveries requested by other departments or guests
- Keep lobby neat and presentable
- Show rooms and hotel facilities to guests and potential guests as requested by management
- Check bags for guests who wish to store them
- Monitor lobby for non-hotel guests and report to management for handling
- Explain hotel facilities while showing people to their rooms
- Responsible for keeping necessary supplies on hand by informing the Front Office Manager/supervisor of Bell Staff needs
- Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance
- Encourage guests to visit local attractions and take tours, be familiar with hours of operations
- Arrange activities for guests, such as tours and transportation
- Report any security breaches or security concerns to management
- Use time clock to punch in and out as required
- Resolve guest problems and complaints and report outcome to management
- Assist front desk in answering telephone calls and directing the calls to the appropriate source
- Perform other related duties as requested by management
- Attend necessary meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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