Bellperson & Valet

Virginia Beach, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $11.50 - $15.50

Benefits

Health Insurance

Dental Insurance

Vision Insurance

recognition programs

Travel Discounts

Paid vacation

paid sick days

Employee assistance program

401(k) with Company Match

Tuition Reimbursement

Employee Stock Purchase Program

Learning and advancement opportunities

Job Description

Hilton Grand Vacations is a prominent leader in the vacation ownership industry, widely recognized for its commitment to innovation, excellence, and sustained growth. As a company, it prides itself on delivering exceptional vacation experiences to its Owners and guests through a dedicated team of hospitality professionals. With a longstanding tradition rooted in community engagement and impactful service, Hilton Grand Vacations continuously strives to redefine hospitality standards while nurturing a culture that values every Team Member's contribution. The company operates numerous resort properties in desirable vacation destinations, each designed to offer memorable experiences through world-class amenities, personalized service, and vibrant community involvement. Working at Hilton Grand Vacations means being part of a dynamic team that shapes unforgettable moments for guests and promotes a positive workplace environment that fosters growth and development.

The role of Bellperson/Valet at Hilton Grand Vacations is a frontline position that requires a friendly personality and a proactive attitude. This position serves as the first point of contact for Owners and guests arriving at the resort, ensuring their experience starts with a warm welcome and seamless assistance. The key responsibilities include supervising the property entrance, greeting and assisting guests with luggage, parking and retrieving vehicles, and addressing special requests such as room moves or grocery deliveries. Bellperson/Valet team members play an essential role in maintaining a safe, organized, and inviting atmosphere at the property's front entrance and lobby areas. This role demands exceptional interpersonal skills to build personal connections with guests by remembering their names, preferences, and routines, thereby enhancing the overall guest experience. Additionally, the role requires the ability to operate various types of passenger vehicles and abide by safety protocols to safeguard guests and property. Team members are also encouraged to support colleagues and contribute to special projects, promoting a collaborative and efficient work environment.

This position offers variable shifts to accommodate operational needs, making flexibility an important attribute for applicants. The job also involves physical activity such as lifting, carrying, or moving objects up to 150 pounds and enduring outdoor weather conditions, which requires a good level of physical fitness. Hilton Grand Vacations values safety, teamwork, and customer service excellence in its employees, making this role ideal for individuals who thrive in a fast-paced hospitality environment and have a genuine passion for creating positive guest interactions. By joining Hilton Grand Vacations as a Bellperson/Valet, candidates have an opportunity to advance their hospitality career within a respected company that offers ongoing learning, advancement opportunities, and a robust benefits package. Through their efforts, team members contribute significantly to Hilton Grand Vacations’ mission of delivering memorable vacation experiences and maintaining the highest standards of guest satisfaction and safety.

Job Requirements

6 months customer service experience
Valid driver’s license
Self-starting personality with an even disposition
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
Ability to stand, sit, or walk for extended periods
Ability to withstand outdoor extreme weather conditions
Ability to move quickly in response to work situations

Job Qualifications

6 months customer service experience
Valid driver’s license
Self-starting personality with an even disposition
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
Ability to stand, sit, or walk for extended periods
Ability to withstand outdoor extreme weather conditions
Ability to move quickly in response to work situations
1+ years prior bellperson experience preferred
Resort or hotel hospitality experience preferred

Job Duties

Supervises property entrance and accepts guest arrivals
Greets and assists owners and guests transporting and securing their luggage appropriately
Park guests' cars in designated area
retrieve cars for guests
Delivers messages and assists with room move requests, groceries, and other inquiries
Reports any problem or unusual activities to management
Ensures an organized, safe and clean front entrance and lobby area
Carries out reasonable requests by management including assisting other departments when needed
Know and use members names, preferences, and routines and develop a personal connection with each member
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use
Delivers messages, express check-out folios, newspapers, and other requested items
Retrieving, transporting, organizing, and storing of luggage in designated area
Identify and explain room features to guests
Driving, parking, retrieving all types of passenger vehicles and records advance transportation request as needed
Maintain awareness of undesirable persons on property premises being a safety and security advocate
Special projects as given by leadership
responding to all guest requests to ensure client happiness
Willing to pitch in and help co-workers with their job duties and be an outstanding teammate