Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401(k) with Company Match
Tuition Reimbursement
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a leader in the vacation ownership industry, known for its commitment to innovation, quality, and continual growth. The company operates with a clear focus on making memorable experiences and positively impacting the communities it serves. Hilton Grand Vacations is recognized not only for its high standards but also for the dedication and passion of its Team Members, who form the foundation of the company's culture and success. As a prominent vacation ownership company, Hilton Grand Vacations offers guests the opportunity to enjoy exceptional vacation experiences at premium resort properties across various locations. This commitment to excellence has established Hilton Grand Vacations as a trusted name in the hospitality industry and a preferred employer for those looking to grow within the vacation ownership sector.
At Hilton Grand Vacations, the Bellperson/Valet role is an essential part of the guest experience, serving as the first point of contact for owners and guests upon arrival. This position is perfect for individuals with a friendly personality who enjoy greeting guests warmly and sharing details about the resort's lively amenities. The Bellperson/Valet helps to ensure that every guest's stay starts on a positive note by providing exceptional service that embodies the Hilton Grand Vacations standard of hospitality. This role involves a mix of guest interaction, physical tasks, and support duties, requiring a self-starting attitude, attention to detail, and the ability to move and lift luggage safely. The position offers a variable shift schedule and provides an opportunity to work in a dynamic, fast-paced environment where teamwork and guest satisfaction are paramount.
As a Bellperson/Valet, you will be responsible for supervising the property entrance, greeting and assisting guests with their luggage, and parking and retrieving vehicles. You will engage personally with guests, learning their names and preferences to create a welcoming atmosphere and help with room move requests, deliveries, and other inquiries. The role also demands vigilance in maintaining safety and security on the property, responding to unusual activities, and ensuring that the front entrance and lobby area remain organized and clean. Moreover, the job entails special projects assigned by leadership and requires a willingness to support co-workers as part of a collaborative team.
Hilton Grand Vacations values positive energy and a cheerful demeanor in its Team Members. They seek candidates with at least six months of customer service experience and a valid driver's license. Physical stamina and the ability to work in varying weather conditions are necessary, as the role involves standing, walking, and lifting objects up to 150 pounds, as well as moving at a pace required to respond to work situations. While prior experience as a Bellperson and hospitality experience in resorts or hotels is beneficial, Hilton Grand Vacations prides itself on empowering Team Members with opportunities for learning and advancement.
Working at Hilton Grand Vacations comes with numerous benefits and incentives. From day one, Team Members are eligible for excellent health benefits, including medical, dental, and vision coverage. The company offers recognition programs, travel discounts, paid vacation and sick days, and comprehensive employee assistance programs to support physical and mental well-being. Financial benefits include a 401(k) plan with company match, tuition reimbursement, employee stock purchase programs, and various opportunities for career growth. Hilton Grand Vacations fosters an inclusive workplace that values diversity and is dedicated to providing reasonable accommodations for individuals with disabilities.
Joining Hilton Grand Vacations means becoming part of a dedicated team that helps create unforgettable vacation memories for guests worldwide. If you are enthusiastic, customer-focused, and eager to contribute positively to a thriving hospitality company, this Bellperson/Valet position offers an exciting career path within one of the most recognizable names in the vacation industry.
At Hilton Grand Vacations, the Bellperson/Valet role is an essential part of the guest experience, serving as the first point of contact for owners and guests upon arrival. This position is perfect for individuals with a friendly personality who enjoy greeting guests warmly and sharing details about the resort's lively amenities. The Bellperson/Valet helps to ensure that every guest's stay starts on a positive note by providing exceptional service that embodies the Hilton Grand Vacations standard of hospitality. This role involves a mix of guest interaction, physical tasks, and support duties, requiring a self-starting attitude, attention to detail, and the ability to move and lift luggage safely. The position offers a variable shift schedule and provides an opportunity to work in a dynamic, fast-paced environment where teamwork and guest satisfaction are paramount.
As a Bellperson/Valet, you will be responsible for supervising the property entrance, greeting and assisting guests with their luggage, and parking and retrieving vehicles. You will engage personally with guests, learning their names and preferences to create a welcoming atmosphere and help with room move requests, deliveries, and other inquiries. The role also demands vigilance in maintaining safety and security on the property, responding to unusual activities, and ensuring that the front entrance and lobby area remain organized and clean. Moreover, the job entails special projects assigned by leadership and requires a willingness to support co-workers as part of a collaborative team.
Hilton Grand Vacations values positive energy and a cheerful demeanor in its Team Members. They seek candidates with at least six months of customer service experience and a valid driver's license. Physical stamina and the ability to work in varying weather conditions are necessary, as the role involves standing, walking, and lifting objects up to 150 pounds, as well as moving at a pace required to respond to work situations. While prior experience as a Bellperson and hospitality experience in resorts or hotels is beneficial, Hilton Grand Vacations prides itself on empowering Team Members with opportunities for learning and advancement.
Working at Hilton Grand Vacations comes with numerous benefits and incentives. From day one, Team Members are eligible for excellent health benefits, including medical, dental, and vision coverage. The company offers recognition programs, travel discounts, paid vacation and sick days, and comprehensive employee assistance programs to support physical and mental well-being. Financial benefits include a 401(k) plan with company match, tuition reimbursement, employee stock purchase programs, and various opportunities for career growth. Hilton Grand Vacations fosters an inclusive workplace that values diversity and is dedicated to providing reasonable accommodations for individuals with disabilities.
Joining Hilton Grand Vacations means becoming part of a dedicated team that helps create unforgettable vacation memories for guests worldwide. If you are enthusiastic, customer-focused, and eager to contribute positively to a thriving hospitality company, this Bellperson/Valet position offers an exciting career path within one of the most recognizable names in the vacation industry.
Job Requirements
- 6 months customer service experience
- Valid driver's license
- Self-starting personality with an even disposition
- Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds
- Ability to stand, sit, or walk for extended periods and withstand outdoor extreme weather conditions
- Ability to move at a speed required to respond to work situations
Job Qualifications
- 6 months customer service experience
- Valid driver's license
- Self-starting personality with an even disposition
- Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds
- Ability to stand, sit, or walk for extended periods and withstand outdoor extreme weather conditions
- Ability to move at a speed required to respond to work situations
- 1+ years prior bellperson experience preferred
- Resort or hotel hospitality experience preferred
Job Duties
- Supervises property entrance and accepts guest arrivals
- Greets and assists owners and guests transporting and securing their luggage appropriately
- Park guests' cars in designated area
- retrieve cars for guests
- Delivers messages and assists with room move requests, groceries, and other inquiries
- Reports any problem or unusual activities to management
- Ensures an organized, safe and clean front entrance and lobby area
- Carries out reasonable requests by management including assisting other departments when needed
- Know and use members names, preferences, and routines and develop a personal connection with each member
- Provides instructions regarding the amenities of the room and property services and activities provided for guests' use
- Delivers messages, express check-out folios, newspapers, and other requested items
- Retrieving, transporting, organizing, and storing of luggage in designated area
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Driving, parking, retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and record advance transportation requests as needed
- Maintain awareness of undesirable persons on property premises being a safety and security advocate
- Special projects as given by leadership
- Responding to all guest requests to ensure client happiness
- Willing to pitch-in and help coworkers with their job duties and be an outstanding teammate
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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