Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.50 - $15.75
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
training programs
Tips

Job Description

Our establishment is a distinguished hotel dedicated to providing exceptional guest experiences through attentive and personalized service. As a key player in the hospitality industry, our hotel prides itself on creating a welcoming environment where every guest feels valued and attended to from the moment they arrive until their departure. We focus on delivering superior accommodations, outstanding amenities, and a seamless guest journey tailored to meet and exceed expectations. As part of our team, you will join a dynamic and fast-paced workplace that thrives on teamwork and a commitment to excellence, ensuring that each guest’s stay is memorable and comfortable. We believe in fostering a respectful and inclusive culture where employees are empowered, recognized, and rewarded for their contributions to our success.

The Bellperson role is a vital position within our hotel, acting as the first point of contact with guests and setting the tone for their entire stay. This energetic and engaging role involves greeting guests warmly, assisting with their luggage, providing valet parking services, and anticipating any special needs guests might have. The Bellperson not only enhances the guest experience through courteous and helpful interactions but also supports efficient operations by managing the flow of vehicles around the hotel entrance, handling guest inquiries, and maintaining accurate records related to porterage and valet services. This position demands a high level of professionalism, physical stamina, and the ability to multitask in a high-energy environment. In return, the role offers an exciting opportunity to build lasting relationships with guests, enjoy flexible shifts, and earn excellent tips. Candidates should be prepared to work outdoors in various weather conditions and maintain a strong commitment to appearance and service standards. Join us to be part of a team that values genuine hospitality and the art of making every guest feel right at home.

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year experience in customer service, preferably in a hotel
  • Must be 18 years of age with a valid driver’s license and a clean driving record
  • Ability to lift at least 50 pounds
  • Must be able to work outdoors in extreme weather conditions
  • Ability to convey, understand and follow written and verbal instructions in English
  • Must have stamina and the ability to multitask in a fast-paced environment

Job Qualifications

  • 1 year or equivalent in customer service industry (preferably hotel experience)
  • Skilled in building relationships with guests and staff
  • Ability to multitask, work independently and maintain an energetic personality with a predisposition to smile
  • Able to lift at least 50 pounds
  • Must be able to work outdoors in extreme weather conditions (heat or cold)
  • High school diploma or equivalent
  • 18 years of age with a valid driver’s license and a clean driving record
  • Must be able to converse, understand and follow written and verbal instructions in English

Job Duties

  • Greet and escort arriving and departing guests to and from their accommodations in a prompt, friendly and informative manner
  • Organize, store, retrieve and transport guest luggage with care
  • Assist with loading and unloading guest vehicles
  • Carefully inspect, record and drive valet vehicles to and from the designated valet parking areas
  • Respond to guest inquiries in a timely, friendly and efficient manner
  • Coordinate vehicle traffic on the front drive of the hotel (guest cars, limousines, taxis, busses)
  • Prepare and maintain all paperwork for accuracy (i.e. porterage, packages, valet, etc.)
  • Provide accurate directions, maps, brochures, etc.
  • Assist the Front Desk in delivering quick and efficient service to hotel guests
  • Uphold uniform and service standards for appearance and operational effectiveness
  • Safely operate vehicles in order to park and retrieve from the designated valet lots
  • Manage the guest self-parking areas and parking gate equipment
  • Pass along all appropriate information to the Guest Services Manager/Bell Captains and appropriately enter it into the daily log as necessary

Job Criteria

Experience

Mid Level (3-7 years)


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