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Job Overview
Compensation
Hourly
Range $12.00 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and Development
Job Description
The hiring establishment is a hotel committed to providing exceptional guest services and maintaining financial profitability through outstanding customer interactions. As a reputable entity in the hospitality industry, this hotel takes pride in offering a welcoming environment and a seamless guest experience. It operates on a schedule that includes first and second shifts, weekends, and holidays to ensure round-the-clock service for its guests.
The role of Bellman and Valet Driver, also known as Guest Services Attendant, is pivotal in the hotel’s ongoing commitment to excellence. This position involves greeting guests warmly upon arrival and assisting them through the entire... Show More
The role of Bellman and Valet Driver, also known as Guest Services Attendant, is pivotal in the hotel’s ongoing commitment to excellence. This position involves greeting guests warmly upon arrival and assisting them through the entire... Show More
Job Requirements
- Availability to work both first and second shifts including weekends and holidays
- Ability to stand for extended periods and assist guests with luggage
- Basic computer proficiency and familiarity with hotel software
- Good physical condition to perform valet driving and bellman duties
- Valid driver’s license with a clean driving record
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or guest services preferred
- Excellent communication and interpersonal skills
- Knowledge of hotel reservation and point-of-sale systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Basic math skills for handling payments
- Customer service orientation
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, ensuring guest knows room location or has bell person accompany them
- Assist guests with check-out including ensuring rooms and services are correctly accounted for, using point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards
- Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, local area, and answer guest questions
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy
- Respond to guest inquiries and requests and resolve issues promptly and efficiently
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Job Location
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