Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.50
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Holiday pay
Job Description
The JW Marriott Nashville is a distinguished luxury hotel recognized for its exceptional hospitality standards and commitment to guest satisfaction. Located in the heart of Nashville, Tennessee, the hotel offers an elegant and comfortable environment for travelers, blending modern amenities with Southern charm. As part of Marriott International, a globally respected hospitality company, JW Marriott Nashville benefits from a rich legacy of service excellence and innovation in the hotel industry. The hotel caters to a diverse clientele, including business travelers, families, and tourists drawn to Nashville’s vibrant music scene and cultural attractions. JW Marriott Nashville is dedicated to creating memorable experiences through attentive and personalized guest services, underpinned by a strong team-driven culture and a focus on professional development.
The Bellman position at JW Marriott Nashville plays a crucial role in enhancing the guests' arrival and departure experience, which is essential in shaping their overall impression of the hotel. This role requires an individual who is personable, attentive, and proactive in meeting the guests' needs. The Bellman acts as the first point of contact for guests entering or leaving the property, ensuring a warm and professional welcome that aligns with the luxury status of the hotel. Responsibilities include assisting guests with luggage, providing directions, informing guests about hotel amenities and local attractions, and responding promptly to any guest requests or concerns.
The Bellman is expected to anticipate guest needs by recognizing returning and VIP guests, maintaining knowledge of daily hotel activities, and collaborating with the front office team to communicate special requests effectively. A professional demeanor and excellent communication skills are essential to succeed in this role, along with flexibility to work various shifts including mornings, evenings, weekends, overnights, and holidays. This position demands physical stamina for handling luggage and standing for extended periods while also requiring a courteous and helpful attitude to foster a welcoming atmosphere.
Overall, the Bellman is a vital member of the guest services team who contributes significantly to the smooth operation of the hotel lobby and ultimately to the positive guest experience that JW Marriott Nashville strives to deliver. This is a great opportunity for hospitality professionals looking to advance their career in a luxury hotel setting while developing critical skills in guest relations and service excellence. The position emphasizes teamwork, respect, and a passion for hospitality, aligning with the values that Marriott International upholds worldwide.
The Bellman position at JW Marriott Nashville plays a crucial role in enhancing the guests' arrival and departure experience, which is essential in shaping their overall impression of the hotel. This role requires an individual who is personable, attentive, and proactive in meeting the guests' needs. The Bellman acts as the first point of contact for guests entering or leaving the property, ensuring a warm and professional welcome that aligns with the luxury status of the hotel. Responsibilities include assisting guests with luggage, providing directions, informing guests about hotel amenities and local attractions, and responding promptly to any guest requests or concerns.
The Bellman is expected to anticipate guest needs by recognizing returning and VIP guests, maintaining knowledge of daily hotel activities, and collaborating with the front office team to communicate special requests effectively. A professional demeanor and excellent communication skills are essential to succeed in this role, along with flexibility to work various shifts including mornings, evenings, weekends, overnights, and holidays. This position demands physical stamina for handling luggage and standing for extended periods while also requiring a courteous and helpful attitude to foster a welcoming atmosphere.
Overall, the Bellman is a vital member of the guest services team who contributes significantly to the smooth operation of the hotel lobby and ultimately to the positive guest experience that JW Marriott Nashville strives to deliver. This is a great opportunity for hospitality professionals looking to advance their career in a luxury hotel setting while developing critical skills in guest relations and service excellence. The position emphasizes teamwork, respect, and a passion for hospitality, aligning with the values that Marriott International upholds worldwide.
Job Requirements
- High school diploma or GED equivalent preferred
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Previous hospitality experience in Bellman or Guest Services preferred
- Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
- Ability to work morning and evening shifts, weekends, overnights & holidays
Job Qualifications
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Previous hospitality experience in Bellman or Guest Services preferred
- Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
- Ability to work morning and evening shifts, weekends, overnights & holidays
Job Duties
- Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Open doors and assist guests/ visitors entering and leaving property
- Recognize all returning and VIP guests, and welcome them back
- Be aware of daily hotel activities, group and VIP arrivals
- Assist guests with their luggage and acknowledge them by name
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty
- Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times
- Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
- Perform additional duties and projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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