You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands out as the 8th largest hotel company in the United States, continuously expanding its impressive portfolio. As a premier hotel company, Sonesta showcases a remarkable blend of full-service and focused service hotels strategically located in major cities. Their portfolio is diversified, featuring owned, managed, and franchised properties, ensuring a broad presence in key markets. Sonesta's commitment to hospitality emphasizes the human side of service, focusing on delivering experiences with passion, loyalty, and genuine connection. With over 1000 properties spanning eight countries and continuously growing, Sonesta is a leader in the hospitality industry, known for quality, value,... Show More
Job Requirements
- Previous leadership experience in bellman or valet role preferred
- Previous hotel experience, or retail customer service preferred
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Must be able to push and pull carts weighing up to 250 lbs
- Frequent bending, stooping and kneeling
- Ability to stand during entire shift
- Working in inclement weather may require shoveling or snow removal from paths/vehicles
- Must be able work in a fast-paced environment
- Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms)
- Must be flexible to work variable days of the week to include weekends and holidays
- Must be flexible to work variable shifts (days, nights, overnights)
- Ten to twelve hour shifts sometimes required
Job Qualifications
- Professional verbal communication skills
- Excellent interpersonal and customer service skills, including dealing with difficult guests
- Reading and writing abilities to complete departmental records and logs
- Excellent organizational skills and attention to detail
- Ensure overall guest satisfaction
- Previous leadership experience in bellman or valet role preferred
- Previous hotel experience, or retail customer service preferred
Job Duties
- Assist in supervising the Bell/Valet Services function
- ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc
- Conduct standup meetings with the Bell / Valet team
- Conduct scheduling in conjunction with the Front Office leadership
- Communicating parking situations to hotel leadership (limitations and concerns)
- Ensuring guest car key control policies are followed and enforced
- Welcome and acknowledge all arriving guests in a courteous and professional manner
- Transport luggage to and from guest rooms
- Secure, tag and store luggage at guest's request
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping
- Respond appropriately to guest complaints
- Write and report auto accident reports
- Inform Security Department and Front Office Manager
- Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities
- Promote team work and quality service through daily communication and coordination with other departments
- Respond to guest requests promptly and professionally
- Adhere to uniform and grooming standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: