Bell / Valet Attendant

Hotel Valencia Santana Row is a prestigious and award-winning hotel located in the heart of San Jose, California. Nestled in the vibrant Santana Row district, the hotel is renowned for its unique blend of luxury, charm, and exceptional guest service. As a pillar of the local community, Hotel Valencia provides an inviting atmosphere where guests enjoy comfort combined with distinctively elegant design and top-tier amenities. The hotel takes pride in delivering personalized experiences to both leisure and business travelers, promising a stay that feels both special and memorable. The establishment thrives on fostering a warm, welcoming environment and values team members who share their commitment to exceptional hospitality.

The Customer Service role at Hotel Valencia Santana Row is a vital position responsible for ensuring guest satisfaction through comprehensive front-of-house assistance. This role is a unique blend of valet and bellman duties, providing candidates with a dynamic opportunity to work closely with guests and contribute significantly to their overall experience at the hotel. Exceptional communication skills and a strong commitment to customer service are essential for success in this role. Employees will serve as the first point of contact for guests, welcoming them warmly and attending expertly to all their needs, particularly regarding luggage handling and valet assistance. Additionally, this position includes responsibilities related to providing information about the hotel’s offerings and local attractions, ensuring that guests feel informed and cared for throughout their stay.

Working shifts include early morning and overnight hours, including weekends and holidays, reflecting the 24/7 nature of hospitality operations. The role requires physical stamina, as it involves standing and walking for extended periods, handling luggage and equipment, and working in both interior and exterior hotel environments, sometimes exposed to changing weather. A valid driver’s license and a clean driving record are mandatory, as the role supports valet operations requiring safe vehicle handling.

This position also demands teamwork, reliability, and the ability to handle multiple tasks in a fast-paced environment while maintaining professional composure. Continued training through meetings and adherence to safety protocols are fundamental aspects of the job. Hotel Valencia Santana Row offers a competitive retention program pay up to $900 with additional benefits including medical, dental, and life insurance as well as paid time off and community service days, emphasizing their commitment to supporting their employees’ well-being and growth in the hospitality industry. This is an excellent opportunity for individuals passionate about hospitality and guest service to join a prestigious establishment and grow their career in a supportive and rewarding environment.