Bell Staff

Northern Quest Resort and Casino is a premier entertainment and hospitality destination located in Washington State, operated by the Kalispel Tribe of Indians. This renowned resort combines the excitement of gaming with luxurious accommodations, dining, and recreational offerings tailored to provide guests with a memorable and exceptional experience. Northern Quest is recognized for its commitment to excellence and dedication to maintaining high service standards that align with the values of the Kalispel Tribe and the expectations of its guests. The resort features a four-star, four-diamond hotel, expansive casino floors, entertainment venues, and exquisite dining options, all designed to offer guests a complete and engaging getaway.

The role of a Guest Services Associate at Northern Quest Resort and Casino is vital in creating a warm and welcoming atmosphere for all visitors and employees. This position focuses on greeting guests sincerely and professionally from the moment they arrive until they depart, ensuring every interaction reflects the resort's dedication to outstanding customer service. The Guest Services Associate provides a variety of support functions that include assisting guests with luggage, vehicle parking, and guiding them through the property while sharing knowledge about the resort’s amenities and local area. This position requires adherence to strict internal controls, policies, and procedures set forth by the Kalispel Tribe of Indians and Northern Quest, emphasizing safety, security, and guest confidentiality.

Successful candidates for this role will demonstrate exceptional interpersonal skills, a genuine concern for guest satisfaction, and the ability to handle special requests with professionalism and promptness. They must be capable of effectively communicating with guests, employees, and management to contribute to a seamless customer experience. Additional responsibilities include the operation and care of vehicles, the coordination of valet services, and supporting other departments by sharing relevant information to enhance service delivery. The ideal candidate will have experience working in a high-end, four-star/four-diamond hotel or a similar luxury hospitality environment, possess computer literacy including Microsoft Office proficiency, and hold a valid state driver's license.

Working at Northern Quest Resort and Casino means being part of a team that values diversity, integrity, and respect for cultural heritage. Employees are expected to maintain excellent attendance, practice safety measures, and contribute positively to a team-oriented culture that upholds the resort's reputation. The position requires flexibility to work nights, weekends, and holidays, and compliance with specific health and safety mandates including vaccinations and tribal gaming licensing. Northern Quest offers a dynamic work environment exposed to various indoor and outdoor conditions, requiring physical stamina and the ability to manage multiple tasks with attention to detail and a friendly disposition. This opportunity is open to qualified individuals with a preference in hiring given to Kalispel Tribal members and other eligible candidates under federal and tribal employment policies.