Bell Staff

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $18.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

team environment

Job Description

Northern Quest Resort and Casino is a premier entertainment and hospitality destination located in Washington State, operated by the Kalispel Tribe of Indians. This renowned resort combines the excitement of gaming with luxurious accommodations, dining, and recreational offerings tailored to provide guests with a memorable and exceptional experience. Northern Quest is recognized for its commitment to excellence and dedication to maintaining high service standards that align with the values of the Kalispel Tribe and the expectations of its guests. The resort features a four-star, four-diamond hotel, expansive casino floors, entertainment venues, and exquisite dining options, all designed to offer guests... Show More

Job Requirements

Ability to obtain and maintain Kalispel Tribal Gaming License
Must have valid state driver’s license while on shift
Must be insurable by the company insurance carrier
Available and willing to work nights, weekends, and holidays
Hepatitis A and B vaccinations required
Ability to lift and/or move objects weighing up to 50 pounds
Ability to communicate verbally in noisy environments
Ability to perform repetitive wrist and hand movements
Ability to stand, walk, or sit for extended periods
Ability to ascend or descend stairs and ramps
Ability to perform stooping and occasional crouching
Required specific vision abilities including close and distance vision, color vision, and focus adjustment

Job Qualifications

High school diploma or GED
Experience in a four star/four diamond hotel preferred
Computer literate with knowledge of Microsoft programs
Valid state driver’s license
Ability to drive both automatic and manual transmission vehicles
Strong organizational, communication and interpersonal skills
Ability to maintain effective working relationships
Ability to present information effectively
Ability to comprehend and write simple correspondence
Basic math skills including addition, subtraction, multiplication, and division
Ability to interpret bar graphs and compute ratios and percentages

Job Duties

Ensure compliance with Kalispel Tribe of Indians internal controls and Northern Quest Resort and Casino policies and procedures
Provide exceptional customer service and conduct oneself professionally
Greet guests and co-workers sincerely with smiles and eye contact
Assist guests with vehicle and hotel entry, luggage, parking, and directions
Escort and direct guests throughout the property
Provide prompt luggage service and guest room orientation
Park and retrieve guest vehicles as required
Handle keys and valet ticket distribution according to procedures
Maintain safe and proper usage of vehicles and equipment
Report accidents, injuries, and unsafe conditions immediately
Work collaboratively with team members to uphold service standards
Address guest special requests efficiently
Answer questions about the hotel and promote resort services
Share information with other departments to support their success
Maintain cleanliness of the hotel’s front entrance
Ensure guest confidentiality and protect company assets
Maintain good attendance record
Distribute resort information materials
Perform additional duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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