Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Inclusive and diverse work environment
Job Description
The Ritz-Carlton is a prestigious global luxury hospitality brand known for delivering unparalleled service and exceptional guest experiences at more than 100 award-winning properties worldwide. As part of Marriott International's portfolio, The Ritz-Carlton prides itself on setting the standard for rare and special luxury service, driven by its core Gold Standards which shape employee conduct and guest satisfaction. This renowned hotel chain values diversity and inclusivity, embracing associates from all backgrounds and nurturing an environment where creativity, thoughtfulness, and compassion thrive. The company fosters a culture of empowerment that encourages hospitality professionals to excel and create lifelong memories for guests.<... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Customer service orientation
- Ability to follow company policies and procedures
- Physical ability to perform lifting and standing duties
- Willingness to work varying schedules
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Customer service orientation
- Ability to follow company policies and procedures
- Physical ability to perform lifting and standing duties
- Commitment to quality service
- Willingness to work varying schedules
Job Duties
- Greet and escort guests to rooms
- Open doors and assist guests or visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist guests or visitors in and out of vehicles including loading/unloading luggage
- Supply guests with directions
- Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) and record advance transportation requests
- Communicate parking procedures to guests or visitors
- Follow company policies and report accidents or unsafe conditions
- Maintain awareness of undesirable persons on premises
- Ensure clean and professional appearance
- Maintain confidentiality
- Welcome and acknowledge guests and anticipate their service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Build positive working relationships
- Comply with quality assurance standards
- Perform physical tasks including lifting and moving luggage
- Perform other reasonable duties as requested
Job Location
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