Bell Person

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

401(k) Plan

Job Description

The Los Angeles Marriott Burbank Airport Hotel is a premier hospitality establishment conveniently located near the Hollywood Burbank Airport. This modern and vibrant hotel offers guests easy access to notable attractions such as Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center, making it perfect for business travelers, tourists, and families alike. As part of the Marriott International portfolio, the hotel upholds a high standard of service, comfort, and convenience. The property boasts an impressive array of dining options with multiple food and beverage outlets that cater to various tastes, ensuring guests enjoy a fulfilling culinary experience.... Show More

Job Requirements

Ability to understand and follow written and/or verbal instructions in English
ability to effectively communicate verbally in English
ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift
ability to stand, walk and/or sit and continuously perform essential job functions
sufficient manual dexterity in hands to be able to load and unload luggage
ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property
regular attendance in conformance with established standards is essential
willingness to work varying schedules including nights, weekends and/or holidays
maintain a neat, clean and well-groomed appearance according to specific standards
always wear appropriate personal protective equipment as determined by position and duties
comply with health and safety rules, regulations and procedures to maintain a safe environment

Job Qualifications

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities
valid, current driver’s license
no prior experience required
prior guest service or other hospitality experience preferred
additional language ability preferred

Job Duties

Greet customers immediately with a friendly and sincere welcome
remain calm and attentive, especially during heavy hotel activity and emergencies
retrieve guest items from cars, buses, vans and carts
grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room
navigate bell cart through public areas, guest room corridors and to elevators
read and match luggage tags, write claim tickets and detach portion to give to guest
organize and store luggage as necessary in a designated area
escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately
point out room features and directory for reference
listen and respond to guest inquiries using a positive, clear speaking voice
answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc
pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
deliver morning newspapers, checkout packets, mail, packages, faxes, etc. to specific guest rooms
clean and polish carts and other equipment used in the department
answer the Bell Desk phone and provide information as needed
other duties as assigned by the supervisor such as assisting as door person or valet when necessary

Job Location

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