Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Career development opportunities
Job Description
Loews Hotels & Co is a distinguished hospitality company known for its luxury hotel offerings and exceptional guest experiences. With a commitment to providing world-class accommodations and services, Loews Hotels has established itself as a prominent player in the hotel industry across North America. The company prides itself on delivering personalized and attentive service to each guest, ensuring a memorable stay whether visiting for business or leisure. Recently, Loews Hotels expanded its footprint to Kansas City, Missouri, with the grand opening of the Loews Kansas City Hotel. This impressive 800-room, 24-story hotel is strategically located at the heart of downtown... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service roles preferred
- Ability to communicate effectively in English
- Ability to handle luggage and operate guest service technology
- Willingness to work flexible shifts including evenings, weekends, and holidays
- Ability to maintain professionalism under pressure
- Adherence to hotel uniform and grooming standards
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel guest services or hospitality preferred
- Strong interpersonal and communication skills
- Ability to use handheld computer devices for check-in purposes
- Knowledge of hotel emergency procedures
- Familiarity with local area and ability to provide accurate travel directions
- Professional demeanor and appearance
- Ability to work collaboratively with multiple departments
- Attention to detail and ability to maintain cleanliness and order
- Customer service orientation with courtesy and patience
Job Duties
- Assists arriving and departing guests in a highly professional manner and with utmost courtesy
- Handles all luggage, baggage, packages, etc. carefully and safely
- Rooms arriving guests and assists guests who are checking per Hotel standards
- Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
- Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
- Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
- Handles guest inquiries professionally and with the utmost courtesy and accuracy
- Answers telephone in accordance with Loews Hotels Star Service standards
- Becomes familiar with guests' names and acknowledges guests by name
- Provides guests with Hotel and surrounding area information and travel directions
- Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
- Transports guests to/from recreation areas in a safe and timely manner
- Makes use of Handheld computer for check in purposes
- Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
- Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
- Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
- Stands at post when not on a "Front" or "Last"
- Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
- Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs