Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
River Spirit Casino Resort, located in Tulsa, Oklahoma, is a premier entertainment and hospitality destination renowned for its vibrant casino, upscale amenities, and exceptional guest services. As a distinguished property in the region, River Spirit Casino Resort offers a dynamic and exciting work environment where employees play a vital role in delivering memorable experiences to guests. Known for its commitment to excellence and customer satisfaction, the resort blends luxury with a friendly and welcoming atmosphere. Full-time employment opportunities at River Spirit Casino Resort provide a chance to grow professionally within a leading hospitality organization that values teamwork, integrity, and high service standards.
The Bell Service position at River Spirit Casino Resort's Tulsa location is an integral role within the Front Office department, focusing primarily on ensuring the smooth and efficient handling of all bell service functions. This full-time role involves managing luggage services, providing assistance during guest arrivals and departures, and supporting the front desk as needed. Employees in this role act as the first point of contact for guests, embodying the resort's commitment to warm, prompt, and courteous service.
Bell Service team members are responsible for delivering luggage promptly and accurately, assisting with guest check-ins and check-outs, managing luggage storage, and handling guest requests such as transportation bookings and message services. The role requires effective use of bell carts, strong communication skills, and an ability to navigate the hotel layout to provide accurate guest directions and information. In addition to luggage handling, the Bell Service role includes maintaining the cleanliness and orderliness of the lobby and entrance areas, ensuring safety protocols are followed, and upholding the resort's professional standards in uniform appearance and guest interactions.
Candidates should be prepared to work varied schedules and shifts to meet the business needs, demonstrating flexibility and a willingness to assist in multiple areas of the Front Office during busy periods. Key to success in this position is a positive, friendly, and outgoing personality, coupled with a customer service mindset that focuses on exceeding guest expectations. This role offers an excellent opportunity for individuals seeking to build a career in hospitality within a supportive and fast-paced casino resort environment. With a minimum of one year of relevant experience preferred, candidates should possess a high school diploma or equivalent and be willing to complete the necessary background checks and licensing requirements for gaming operations.
Joining the River Spirit Casino Resort as a Bell Service team member means becoming part of a prestigious organization dedicated to providing top-tier guest experiences through attentive service and operational excellence. This role not only builds foundational skills in hospitality but also provides exposure to a vibrant resort atmosphere where team collaboration and guest satisfaction drive daily success. Applicants can expect a rewarding career path with opportunities for advancement as they develop expertise and contribute to the resort’s ongoing commitment to service quality.
The Bell Service position at River Spirit Casino Resort's Tulsa location is an integral role within the Front Office department, focusing primarily on ensuring the smooth and efficient handling of all bell service functions. This full-time role involves managing luggage services, providing assistance during guest arrivals and departures, and supporting the front desk as needed. Employees in this role act as the first point of contact for guests, embodying the resort's commitment to warm, prompt, and courteous service.
Bell Service team members are responsible for delivering luggage promptly and accurately, assisting with guest check-ins and check-outs, managing luggage storage, and handling guest requests such as transportation bookings and message services. The role requires effective use of bell carts, strong communication skills, and an ability to navigate the hotel layout to provide accurate guest directions and information. In addition to luggage handling, the Bell Service role includes maintaining the cleanliness and orderliness of the lobby and entrance areas, ensuring safety protocols are followed, and upholding the resort's professional standards in uniform appearance and guest interactions.
Candidates should be prepared to work varied schedules and shifts to meet the business needs, demonstrating flexibility and a willingness to assist in multiple areas of the Front Office during busy periods. Key to success in this position is a positive, friendly, and outgoing personality, coupled with a customer service mindset that focuses on exceeding guest expectations. This role offers an excellent opportunity for individuals seeking to build a career in hospitality within a supportive and fast-paced casino resort environment. With a minimum of one year of relevant experience preferred, candidates should possess a high school diploma or equivalent and be willing to complete the necessary background checks and licensing requirements for gaming operations.
Joining the River Spirit Casino Resort as a Bell Service team member means becoming part of a prestigious organization dedicated to providing top-tier guest experiences through attentive service and operational excellence. This role not only builds foundational skills in hospitality but also provides exposure to a vibrant resort atmosphere where team collaboration and guest satisfaction drive daily success. Applicants can expect a rewarding career path with opportunities for advancement as they develop expertise and contribute to the resort’s ongoing commitment to service quality.
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in hotel, customer service, transportation, or front office
- Positive, friendly and out-going personality
- Ability to perform essential duties satisfactorily
- Command of the English language
- Ability to pass comprehensive background check and drug test
- Ability to obtain gaming license when required
Job Qualifications
- High school diploma or equivalent
- Minimum one year in hotel, customer service, transportation, or front office experience
- Positive, friendly and out-going personality
- Customer-service focused team player
- Ability to perform essential duties satisfactorily
- Command of the English language
- Ability to pass comprehensive background check and drug test
- Ability to obtain gaming license when required
Job Duties
- Responsible for all Bell Service activities such as luggage service upon guests’ check-in and check-out, luggage storage, message service, information service and other related tasks
- Utilize bell carts effectively and with caution, taking care of guest luggage and packages
- Ensure the front desk and immediate areas are staffed/covered to accommodate guests
- Extend assistance to guests and patrons alike, supervising, checking and recording storage of guest luggage in the storeroom on daily basis, ensuring hotel guidelines
- Assist guests by opening doors, greeting courteously, and promptly attending to guest requests
- Offer to help guests on guest transportation or other bookings
- direct them to appropriate floor areas
- Develop a good understanding of layout and be able to give directions to all areas in hotel including pool
- be able to supply the guest with all information that they need to be able to enjoy their stay
- Assist Front Desk during busy periods, ensuring complete guest satisfaction
- Must be able to work all shifts or varying schedules to support business needs
- Ensure guests messages, faxes are passed to guests, or delivered to guest room immediately and accurately
- Responsible for calling taxi, VIP service, or other guest requests in timely manner
- Follow all company safety and security policies & procedures
- report accidents, injuries and unsafe conditions
- Ensure proper and clean uniform, professional business appearance, attitude and performance
- Clean and maintain lobby, entrance doors and bell carts and including snow removal
- Perform other duties, as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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