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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
River Spirit Casino Resort, located in Tulsa, Oklahoma, is a premier entertainment and hospitality destination renowned for its vibrant casino, upscale amenities, and exceptional guest services. As a distinguished property in the region, River Spirit Casino Resort offers a dynamic and exciting work environment where employees play a vital role in delivering memorable experiences to guests. Known for its commitment to excellence and customer satisfaction, the resort blends luxury with a friendly and welcoming atmosphere. Full-time employment opportunities at River Spirit Casino Resort provide a chance to grow professionally within a leading hospitality organization that values teamwork, integrity, and high... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in hotel, customer service, transportation, or front office
- Positive, friendly and out-going personality
- Ability to perform essential duties satisfactorily
- Command of the English language
- Ability to pass comprehensive background check and drug test
- Ability to obtain gaming license when required
Job Qualifications
- High school diploma or equivalent
- Minimum one year in hotel, customer service, transportation, or front office experience
- Positive, friendly and out-going personality
- Customer-service focused team player
- Ability to perform essential duties satisfactorily
- Command of the English language
- Ability to pass comprehensive background check and drug test
- Ability to obtain gaming license when required
Job Duties
- Responsible for all Bell Service activities such as luggage service upon guests’ check-in and check-out, luggage storage, message service, information service and other related tasks
- Utilize bell carts effectively and with caution, taking care of guest luggage and packages
- Ensure the front desk and immediate areas are staffed/covered to accommodate guests
- Extend assistance to guests and patrons alike, supervising, checking and recording storage of guest luggage in the storeroom on daily basis, ensuring hotel guidelines
- Assist guests by opening doors, greeting courteously, and promptly attending to guest requests
- Offer to help guests on guest transportation or other bookings
- direct them to appropriate floor areas
- Develop a good understanding of layout and be able to give directions to all areas in hotel including pool
- be able to supply the guest with all information that they need to be able to enjoy their stay
- Assist Front Desk during busy periods, ensuring complete guest satisfaction
- Must be able to work all shifts or varying schedules to support business needs
- Ensure guests messages, faxes are passed to guests, or delivered to guest room immediately and accurately
- Responsible for calling taxi, VIP service, or other guest requests in timely manner
- Follow all company safety and security policies & procedures
- report accidents, injuries and unsafe conditions
- Ensure proper and clean uniform, professional business appearance, attitude and performance
- Clean and maintain lobby, entrance doors and bell carts and including snow removal
- Perform other duties, as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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