Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,543.50 - $37,663.32
Benefits
Health and Income Protection benefits for eligible employees
Access to company hotel, food and beverage, retail, and entertainment discounts
Discounts with company partners on travel, electronics, online shopping, and more
free meals in employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
professional and personal development programs and networking opportunities
Job Description
National Harbor, Maryland, proudly hosts one of the most dynamic entertainment hubs in the country through MGM Resorts International, a leading global company in the hospitality and entertainment industry. MGM Resorts is renowned for offering world-class experiences through its integrated resort destinations that combine luxury accommodations, gourmet dining, captivating entertainment, and unparalleled customer service. The company is committed to inspiring its guests and creating memories through unique and innovative hospitality solutions. Employees at MGM Resorts are given an opportunity to be part of a vibrant and diverse workforce that thrives on teamwork, dedication, and enthusiasm for delivering excellence.
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Job Requirements
- At least 18 years of age
- High school diploma, GED or equivalent
- Ability to work night shift from 10:00 PM to 6:45 AM
- Physical ability to handle luggage
- Strong communication skills
- Must be able to provide excellent customer service
- Willingness to work in a fast-paced environment
Job Qualifications
- High school diploma, GED or equivalent
- Previous concierge or bell desk experience preferred
- Strong customer service and interpersonal skills
- Ability to work night shift hours
- Good communication and problem-solving abilities
- Ability to handle luggage and assist guests with care
- Knowledge of the property and surrounding area is a plus
Job Duties
- Welcome guests and open doors
- Provide accurate information about rooms, dining, promotions, and navigating the property
- Load and unload baggage and escort guests to rooms
- Assist guests with room orientation
- Ensure timely delivery of personal items
- Address guest concerns within authority and report incidents promptly
- Process tickets, handle group arrivals/departures, and maintain secure luggage storage area
Job Location
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