Bell Attendant - Flexible

Memphis, TN, USA|Onsite

Job Overview

Compensation

Hourly

Range $13.00 - $17.25

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Uniform allowance

employee recognition programs

Job Description

The Peabody Hotel is a renowned luxury hotel situated in the heart of the city, known for its rich history, exceptional hospitality, and outstanding guest services. With a focus on providing a memorable experience for every visitor, it combines tradition with modern amenities to cater to leisure and business travelers alike. The hotel boasts a variety of premium facilities, including elegant guest rooms, fine dining establishments, retail outlets, and recreational areas, all designed to provide an exquisite ambiance and comfort. The Peabody is celebrated for its commitment to excellence and guests’ satisfaction, reflected through trained staff and exceptional attention to... Show More

Job Requirements

Maintain complete knowledge of and comply with all departmental policies service procedures and standards
Maintain complete knowledge of correct maintenance and use of equipment
Use equipment only as intended
Anticipate guests' needs respond promptly and acknowledge all guests however busy and whatever time of day
Always maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately
Resolve guest complaints ensuring guest satisfaction
Monitor and maintain cleanliness sanitation and organization of assigned work areas
Transport guest luggage from point of arrival to assigned room
Transport guest luggage for room changes and departure
Assist in locating lost luggage log and notify guests of luggage delivered by airlines
Correctly tag store and retrieve luggage from storage locations
Identify and explain hotel facilities and features
Identify fire exits and explain safety features
Demonstrate use of room key
Place guest luggage inside room using luggage rack or per request
Identify and explain guest room features including air conditioning thermostat controls telephone HSIA television guest services directory in-room safe lights bathroom amenities extra pillows blankets and robes valet/laundry services ironing board door lock and ice
Maintain knowledge of scheduled functions to direct guests accurately
Relay accurate directions about local transportation
Maintain accurate log of guest calls for Bell Person assistance
Answer Bell Stand telephone promptly and courteously
Remain in assigned post maintaining proper stance
Log and track luggage handled for porterage inclusive groups
Deliver items to guest rooms promptly including messages mail faxes packages flowers sundry and gift items
Deliver USA Today newspaper by 6 a.m. to specified rooms
Monitor and maintain appearance of lobby areas and luggage holding room
Polish brass luggage carts and maintain cleanliness of carts

Job Qualifications

High school diploma or equivalent
Prior experience in a hospitality or customer service role preferred
Strong communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Knowledge of local attractions and hotel services
Ability to maintain physical stamina for luggage handling
Professional and courteous demeanor

Job Duties

Transport guest luggage to/from guest rooms
Escort guests to rooms and inform guests of all hotel services and features
Attend to immediate needs of each guest upon arrival and follow through attention throughout stay
Maintain thorough knowledge of all hotel services and amenities
Resolve guest complaints ensuring guest satisfaction
Monitor and maintain cleanliness sanitation and organization of assigned work areas
Assist in locating guests' lost luggage logging and notifying guests of luggage delivered by airlines

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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