Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
403(b) with employer contribution
short-term disability benefits
Paid time off including 11 holidays plus vacation and sick leave accrual
Paid bereavement, jury duty, and community service time
Employee discount for medical services ($500 per year for full-time)
Education reimbursement ($3,000 per year for full-time)
Job Description
MHC Healthcare is a reputable Federally Qualified Community Health Center (FQHC) operating 17 sites across Tucson and Pima County, Arizona. The organization is dedicated to building a world-class integrated healthcare system that focuses on delivering exceptional care to special populations and improving health outcomes for its diverse patient community. Known for its commitment to service excellence and well-being, MHC Healthcare continually strives to enhance patient experiences and expand access to quality medical services within the community it serves.
Located in Tucson, AZ, the MHC Primary Care Center seeks a Front Office Receptionist to join its Integrated Care Team.... Show More
Located in Tucson, AZ, the MHC Primary Care Center seeks a Front Office Receptionist to join its Integrated Care Team.... Show More
Job Requirements
- High school diploma or equivalency
- Experience as a cashier or receptionist in a medical facility or public contact position preferred
- Bilingual may be required based on location
- Fingerprint Clearance Card through Arizona Department of Public Safety or ability to obtain upon hire may be required based on location
- Knowledge of cash handling
- Ability to handle situational stress
- Computer literate
- Ability to multitask
- Excellent customer service skills
- Basic bookkeeping knowledge
Job Qualifications
- High school diploma or equivalent
- Experience as a cashier or receptionist in a medical facility or public contact position preferred
- Bilingual abilities may be required based on location
- Knowledge of cash handling and basic bookkeeping principles
- Computer literacy
- Excellent customer service, organizational, and communication skills focused on responsiveness, trust-building, mutual respect, and courtesy
- Ability to handle situational stress
- Ability to multitask effectively
Job Duties
- Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
- Opens, closes and balances daily batches
- Prepares and submits deposit to the required manager for funds accepted
- Greets and checks in patients in a courteous, friendly and professional manner
- Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System registration fields
- Answers questions regarding patient account status
- Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient
- Determines patient's co-payment and collects it before services are rendered
- Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay
- Informs new patients of MHC's current payment policy
- Collects payments made to outstanding accounts
- Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified
- Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions
- Provides patients with information regarding cost of procedures
- Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services
- Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity
- Checks patient out in PMS and schedules appropriate follow-up appointment
- Balances daily charges from encounters to charges entered in the computer
- Provides coverage for other health centers as required
- Participates in in-service/education regarding Quality Improvement or required job-focused education
- Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff
- Completes Incident Report accurately and follows procedures completely
- Makes daily reminder calls for future services/appointments
- Performs other related duties as assigned
Job Location
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