Beertender| Part-Time | Worcester Red Sox (Polar Park)

Worcester, MA, USA|

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $6.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k) savings plan

401(k) matching

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its comprehensive platform that covers venue development, management, hospitality, and sponsorship sales. Since its founding in 2015, OVG has grown rapidly and now proudly operates a collection of seven world-class owned venues on four continents, alongside an impressive client roster that includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. This global presence positions OVG as a trailblazer in the live entertainment industry, delivering exceptional experiences through state-of-the-art venues and unparalleled service capabilities.

The Beertender role at Oak View Group is a unique opportunity to be part of a dynamic, fast-paced environment centered on delivering outstanding guest experiences through high-quality beverage service. This position plays an essential part in creating memorable moments for event attendees by serving beer and other approved beverages with professionalism, friendliness, and dependability. The ideal candidate must thrive in a constantly evolving setting, demonstrate excellent attendance, and be flexible to work various events as business needs dictate. This part-time role offers an hourly rate of $6.75, supplemented by tips, and includes access to benefits such as a 401(k) savings plan with matching contributions.

As a Beertender, your responsibilities will extend beyond merely serving drinks; you will embody the company’s commitment to guest service excellence by adhering to uniform standards, maintaining sanitary workstations, and managing a variety of beverage options—including beer, canned cocktails, and wine—while promoting products through upselling techniques. An integral part of the job is ensuring all alcohol service complies with state and federal regulations, including verifying guest IDs and handling cut-offs professionally. The role demands strong interpersonal skills for effective communication and conflict de-escalation, particularly when dealing with intoxicated guests. Collaboration with management and security staff may be required to resolve particularly challenging situations. Furthermore, the Beertender will assist in operational tasks such as restocking, setting up and breaking down equipment, and maintaining a clean and organized service area to ensure smooth event execution. This position highlights OVG’s dedication to inclusivity and team spirit, with a vibrant and supportive work culture focused on diversity and excellence.

Job Requirements

High school diploma or equivalent
Alcohol service certification
Ability to handle cash accurately
Availability to work flexible hours including nights, weekends, and long shifts
Strong interpersonal and communication skills
Ability to work well both independently and as part of a team
Prior experience in beverage service is preferred but not mandatory

Job Qualifications

Previous experience serving beer or alcoholic beverages is preferred, but not required
High school diploma or GED is preferred
Alcohol service certification is required
Accurate cash handling skills required
Ability to prioritize tasks in a fast-paced environment
Ability to be self-directed while working in a team-oriented environment
Excellent interpersonal and communication skills
Ability to follow alcohol service policies, including ID checks, responsible serving, and guest cut-offs
Ability to work a flexible schedule, including nights, weekends, and long hours

Job Duties

Demonstrate the ability to meet company standards for excellence in guest service, interaction with co-workers, and uniform standards
Follow all pre-shift notes, beer menus, and location-specific service expectations
Serve alcohol while following all proper procedures, including state and federal regulations related to alcohol service
Responsible for learning the beer, canned cocktail, wine, and other approved beverage options available and being able to suggestively upsell products to guests
Pour and serve beverages responsibly in accordance with company standards for serving size
Check guest IDs in accordance with state and federal regulations to verify the minimum age requirement for purchasing alcoholic beverages
Communicate a cut-off to a guest when required
Listen and respond to guest requests, questions, or concerns in a professional manner
Help de-escalate intoxicated guest situations and contact management or security as necessary
Request additional products or restock products as needed
Responsible for the issued bank at the assigned beer location
Maintain a clean and sanitary workstation at all times
Other duties as assigned including setting up and breaking down beer equipment, stocking coolers, organizing product, and assisting with location cleanup