Bedford Concierge- Seasonal

Tradewind Aviation is a premier Part 135 commuter and on-demand private charter operator with established bases at Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA), and San Juan, PR (SJU) airports. Since its inception in 2001, Tradewind Aviation has been driven by aviation enthusiasts committed to delivering high-quality aircraft, experienced crew, and exceptional service. The company offers a personal air travel experience that combines both private and scheduled services across North America and the Caribbean. With an emphasis on safety, customer satisfaction, and punctuality, Tradewind has built a reputation for reliable and luxurious air travel catering to a discerning clientele. The company website www.flytradewind.com provides further insight into its operations and services.

This role is for a seasonal part-time Concierge based at Laurence G. Hanscom Field in Bedford, MA. The Concierge plays a vital role in enhancing the passenger experience by streamlining passenger arrival and boarding processes while ensuring effective communication among passengers, aircrew, and staff. The position requires a customer-service-oriented individual who thrives in a fast-paced environment and can adapt flexibly to variable schedules, including weekends and holidays. Duties include welcoming passengers upon terminal arrival, managing check-in procedures via specialized software, and handling baggage logistics, including collecting, organizing, and weighing luggage for pilots. The Concierge also ensures passenger comfort, routinely updating passengers on flight status, particularly during delays. Additional responsibilities cover assisting with pilot introductions, boarding announcements, baggage handling, and operational tasks such as opening and closing the lounge, restocking supplies, maintaining inventory, and light cleaning. By providing these services, the Concierge helps maintain Tradewind Aviation's standards of excellence in service and smooth operational flow. This role is ideal for those with excellent communication skills, a proactive mindset, and the ability to memorize passenger details efficiently. Physical demands include prolonged standing outdoors and lifting up to 75 pounds. Tradewind Aviation offers a competitive salary, a vibrant team environment, and exclusive travel benefits on various US and international airlines. This opportunity promises a dynamic work experience in the aviation sector with opportunities for personal growth and professional development.