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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.40
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Employee wellness programs
Job Description
Stanly Ranch, Auberge Collection, is a distinguished luxury resort nestled in the southern region of Napa Valley’s renowned wine-growing area. Spanning over 700 acres of picturesque vineyards and farmland, this resort offers a unique blend of natural beauty and upscale accommodations. Boasting 135 airy cottages and suites, each with outdoor terraces that feature fire pits and panoramic views of the Mayacamas Mountains, Stanly Ranch provides guests with a serene yet vibrant retreat that encapsulates the essence of California’s famed wine country. The resort also presents an exclusive ownership opportunity through a limited collection of elegantly designed Vineyard Homes and furnished... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in food and beverage service
- Experience in table service and positioning
- Responsible beverage service training certificate
- Ability to work under pressure in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to learn and effectively use P.O.S. system
- Flexibility to work varied shifts including weekends and holidays
- Strong attention to detail and organizational skills
- Ability to stand and walk for extended periods
Job Qualifications
- Prior experience in food and beverage service
- Experience in table service and positioning
- Responsible beverage service training certificate
- CPR certification preferred
- Bilingual Spanish preferred
- Prior experience with P.O.S. system preferred
Job Duties
- Maintain complete knowledge of dining room layout
- Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture serving temperature, portion size, garnish and method of presentation
- Deliver food in accordance with restaurant standards of service
- Maintain complete knowledge of correct maintenance and use of equipment
- Learn and effectively use P.O.S. system and manual systems
- Maintain complete knowledge and comply with all departmental policies/service procedures
- Complete all opening side duties as assigned
- Organize the assigned station and ensure readiness prior to guest arrival
- Review daily specials and maintain awareness of 86'd items throughout the shift
- Make all varieties of coffee in accordance with departmental standards
- Retrieve all food orders from the kitchen and place on trays in accordance with departmental standards
- Retrieve all beverage orders from the bar and place on trays in accordance with departmental standards
- Understand and anticipate guests' needs and respond promptly
- Acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities
- Handle guest complaints following the four step procedure and ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- Complete closing side duties as assigned
- Legibly document maintenance needs on work orders and submit to manager
- Attend menu training, pre-shifts and other required meetings as scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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