Bear Restaurant - Food Runner

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.40

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

Employee wellness programs

Job Description

Stanly Ranch, Auberge Collection, is a distinguished luxury resort nestled in the southern region of Napa Valley’s renowned wine-growing area. Spanning over 700 acres of picturesque vineyards and farmland, this resort offers a unique blend of natural beauty and upscale accommodations. Boasting 135 airy cottages and suites, each with outdoor terraces that feature fire pits and panoramic views of the Mayacamas Mountains, Stanly Ranch provides guests with a serene yet vibrant retreat that encapsulates the essence of California’s famed wine country. The resort also presents an exclusive ownership opportunity through a limited collection of elegantly designed Vineyard Homes and furnished Villas, featuring three to six bedrooms, perfect for those seeking a permanent luxury lifestyle immersed in nature. Stanly Ranch is not just a place to stay but a dynamic destination that captures the spirit of Napa’s rich 100-year history, evolving from a working ranch into a luxury resort that harmoniously blends culture, cultivation, and comfort. It's part of the wider Auberge Collection portfolio, which comprises extraordinary hotels, residences, and private clubs known for bespoke luxury, exceptional culinary experiences, and innovative wellness offerings.

Joining the Bear Restaurant team at Stanly Ranch as a Food Runner is an exciting opportunity to be at the heart of delivering exemplary guest service. The Food Runner plays a critical role in ensuring the dining experience exceeds guest expectations by efficiently and courteously delivering food and beverage orders according to stringent restaurant standards. This position not only requires a keen attention to detail in maintaining cleanliness, organization, and readiness of the dining area but also demands an in-depth knowledge of the menu items, preparation methods, and presentation styles integral to Bear’s culinary offerings. As a Food Runner, you will be responsible for assisting in daily restaurant operations, maintaining equipment, learning and effectively using point of sale (P.O.S) systems, and anticipating guest needs to provide timely responses that enhance overall satisfaction. The role is ideal for individuals passionate about food and beverage service who thrive in a team-oriented environment and are committed to contributing to a luxury hospitality experience. The starting pay rate for this position is $17.40 per hour, with salary considerations adjusted based on experience and education. This position offers a chance to grow within a prestigious resort that values innovation, guest care, and high service standards, making it perfect for hospitality professionals seeking to advance their careers in an exclusive Napa Valley setting.

Job Requirements

High school diploma or equivalent
Prior experience in food and beverage service
Experience in table service and positioning
Responsible beverage service training certificate
Ability to work under pressure in a fast-paced environment
Excellent communication and interpersonal skills
Ability to learn and effectively use P.O.S. system
Flexibility to work varied shifts including weekends and holidays
Strong attention to detail and organizational skills
Ability to stand and walk for extended periods

Job Qualifications

Prior experience in food and beverage service
Experience in table service and positioning
Responsible beverage service training certificate
CPR certification preferred
Bilingual Spanish preferred
Prior experience with P.O.S. system preferred

Job Duties

Maintain complete knowledge of dining room layout
Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture serving temperature, portion size, garnish and method of presentation
Deliver food in accordance with restaurant standards of service
Maintain complete knowledge of correct maintenance and use of equipment
Learn and effectively use P.O.S. system and manual systems
Maintain complete knowledge and comply with all departmental policies/service procedures
Complete all opening side duties as assigned
Organize the assigned station and ensure readiness prior to guest arrival
Review daily specials and maintain awareness of 86'd items throughout the shift
Make all varieties of coffee in accordance with departmental standards
Retrieve all food orders from the kitchen and place on trays in accordance with departmental standards
Retrieve all beverage orders from the bar and place on trays in accordance with departmental standards
Understand and anticipate guests' needs and respond promptly
Acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities
Handle guest complaints following the four step procedure and ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
Complete closing side duties as assigned
Legibly document maintenance needs on work orders and submit to manager
Attend menu training, pre-shifts and other required meetings as scheduled