BDC Receptionist Fort Mitchell Mercedes

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

team environment

performance bonuses

Job Description

Jeff Wyler Fort Mitchell Mercedes is a prestigious automotive dealership located in Fort Mitchell, Kentucky, known for delivering exceptional customer service and high-quality automotive products. As part of the renowned Jeff Wyler Automotive family, this dealership specializes in Mercedes-Benz vehicles, offering an extensive line-up of luxury cars along with comprehensive maintenance and repair services. With a commitment to excellence, customer satisfaction, and professional expertise, Jeff Wyler Fort Mitchell Mercedes has built a trusted reputation within the community as a premier destination for automotive needs. They emphasize a supportive and dynamic work environment that fosters growth and development for their employees,... Show More

Job Requirements

High school diploma or equivalent
Proven experience in customer service
Excellent communication skills
Strong organizational skills
Proficiency in CRM and scheduling tools
Knowledge of automotive maintenance and repair is a plus
Ability to remain calm under pressure
Positive attitude and work ethic

Job Qualifications

High school diploma or equivalent
Proven experience in customer service, preferably in an automotive service setting
Excellent verbal and written communication skills
Strong organizational and time management skills
Proficiency in CRM software and scheduling tools
Knowledge of automotive maintenance and repair services is advantageous
Ability to remain calm and composed under pressure
Positive attitude and strong work ethic

Job Duties

Manage inbound service phone calls in a courteous, professional, and friendly manner
Efficiently and accurately schedule service appointments for customers
Utilize CRM system to record and update customer information and appointment details
Collaborate with service advisors and technicians to relay maintenance or repair recommendations
Identify and communicate upselling opportunities to customers
Initiate post-service follow-up calls to ensure customer satisfaction
Maintain accurate records of customer interactions and appointments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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