Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $12.14
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Work Schedule

Weekend Shifts
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Benefits

Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Mental well-being platform

Job Description

Topgolf Entertainment Group is a leading global sports and entertainment community known for delivering a unique experience that blends technology, entertainment, and food in a vibrant social atmosphere. Located in Thornton, Colorado, this venue operates as a dynamic entertainment complex centered around the game of golf, combining fun with socializing, food, and music. Topgolf has distinguished itself as a workplace that values inclusivity, teamwork, innovation, and excellence, offering a welcoming environment for employees and guests alike. At its Thornton location, Topgolf prides itself on providing exceptional customer service and an engaging experience that appeals to a wide demographic, from families to corporate groups and avid golfers. The venue operations team plays a crucial role in maintaining this reputation by ensuring every guest enjoys a seamless and memorable outing.

The role available at Topgolf Thornton is that of a Venue Operations team member, focused primarily on guest interaction within the play bays. This position is a front-line service role aimed at greeting and assisting guests as they enjoy their visit, ensuring that they have all necessary information about the facility’s offerings and supporting their overall experience. Key responsibilities include welcoming guests, delivering food and beverage orders promptly, maintaining cleanliness and organization in the bay areas, and assisting with the use of Topgolf's innovative technology. Team members are expected to embody Topgolf’s core values: Fun, One Team, Excellence, Edgy Spirit, and Caring, reflecting the brand's commitment to a positive and energetic work environment.

This role is especially suited for individuals who thrive in fast-paced, interactive settings and who possess strong communication and customer service skills. Because Topgolf places a heavy emphasis on a team-oriented culture, successful candidates will be collaborative and motivated to contribute to a positive guest experience. The position requires availability during peak hours, including evenings, weekends, and holidays, to meet the needs of their varied clientele. While prior experience in hospitality or restaurant settings is preferred, Topgolf also offers training to help team members grow their skills and succeed in their roles.

This opportunity offers competitive hourly pay with tips and includes benefits such as health, dental, and vision insurance, a 401(k) plan with company match, access to free play opportunities, discounted food, and a mental well-being platform. Employees at Topgolf can expect a supportive environment that encourages professional development and fosters a culture of fun and respect.

In summary, joining the Topgolf Thornton team provides a chance to work at a renowned entertainment venue where hospitality meets excitement. This Venue Operations position is essential to creating a welcoming atmosphere that keeps guests engaged and coming back. It is ideal for customer-focused individuals eager to be part of a lively team dedicated to delivering excellent service and memorable entertainment experiences.

Job Requirements

  • Minimum age as required by law to serve alcohol
  • Previous customer service experience preferred
  • Strong communication skills
  • Ability to work in a fast-paced setting
  • Attention to detail
  • Availability to work evenings, weekends, and holidays

Job Qualifications

  • Previous customer service experience in a hospitality or restaurant setting is preferred
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and under pressure
  • Strong attention to detail and organizational skills
  • Must be of legal age to serve alcohol where required by law
  • Availability to work evenings, weekends, and holidays

Job Duties

  • Greet and welcome guests to the bays, providing information about Topgolf offerings
  • Take and deliver food and beverage orders to guests in a timely and accurate manner
  • Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls
  • Assist guests with bay setup and provide instructions on how to use Topgolf technology
  • Handle guest inquiries and resolve any issues or concerns with a high level of professionalism
  • Collaborate with other staff members to create a positive and memorable guest experience
  • Demonstrate Topgolf's core values: Fun, One Team, Excellence, Edgy Spirit, and Caring
  • Comply with safety and health regulations at all times

Job Criteria

Experience

Entry Level (1-2 years)


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