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Baskin-Robbins Team Member

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.75 - $14.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

flexible schedule
employee discount
Training opportunities
supportive work environment

Job Description

Baskin-Robbins is a globally recognized ice cream specialty shop, known for its wide variety of delicious ice cream flavors and frozen desserts. As one of the premier ice cream franchises worldwide, Baskin-Robbins prides itself on providing exceptional customer experiences through quality products and outstanding service. This particular Baskin-Robbins location operates independently and is owned and managed by a franchisee under the franchise granted by BR Franchising LLC. This independent ownership means the store is locally managed but benefits from the brand recognition and support structure of the larger Baskin-Robbins family.

Working as a Team Member at Baskin-Robbins offers a fantastic opportunity to be part of a friendly, fast-paced, and customer-focused environment. The position centers on delivering excellent service by engaging with guests in a positive and courteous manner, making each visit enjoyable and memorable. Team Members are responsible for a range of tasks including scooping ice cream, preparing fountain items, hand-packing ice cream orders, and maintaining the cleanliness and appeal of the store. Working here requires adaptability, enthusiasm, and a genuine passion for serving customers in a retail food environment.

This role is ideal for individuals looking to gain experience in customer service and the food industry, especially teenagers and young adults as it requires candidates to be at least 16 years old. The job also demands physical stamina, including the ability to stand or walk for up to ten hours a day and lift weights up to 50 pounds regularly. This makes it a great fit for energetic individuals who enjoy working in an active environment.

Additionally, the flexible scheduling offered is suitable for those balancing school, other jobs, or personal commitments, as shifts include days, evenings, weekends, and holidays. Employees are given the opportunity to build skills in customer interaction, cash handling, and food preparation within an approved and supportive framework. As a member of the Baskin-Robbins team, you contribute to creating a clean and attractive store environment that aligns with the brand's high standards and ensures every guest has a positive visit.

In summary, this role provides more than just a job; it offers a gateway to developing essential professional skills and becoming part of a well-known brand’s community. Being a Baskin-Robbins Team Member means actively contributing to a friendly atmosphere where quality and customer satisfaction are top priorities. Independent franchising means employees work closely with owners who have a local stake in success, creating a unique workplace culture that might differ from corporate-run stores.

Job Requirements

  • Age 16 years and older
  • Must pass a drug test
  • Ability to work flexible hours including days, evenings, weekends and holidays
  • Must be able to stand and walk up to 10 hours daily
  • Ability to regularly lift up to 50 pounds and occasionally up to 55 pounds from floor level to above shoulder height
  • Ability to climb ladders and step stools
  • Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

Job Qualifications

  • Customer service experience preferred
  • Ability to work well with others
  • Good communication skills
  • Ability to operate a POS system
  • Friendly and approachable demeanor
  • Basic math skills for handling cash
  • Ability to maintain cleanliness standards

Job Duties

  • Provides customer engagement in positive and approachable manner
  • Greeting guests
  • Scooping ice cream cones and cups
  • Responsible for presenting a clean and attractive store to each and every Guest who visits the store
  • Hand-pack ice cream
  • Fulfill all orders including special orders, preparing fountain items and other basic dessert duties as assigned
  • Keep the store clean and sanitary, especially the kitchen and dining area
  • Accurately handles customer funds and processes transactions using the POS system
  • Performs other duties as assigned

Job Criteria

Experience

No experience required


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