Bartender - Terrace Bar

Baton Rouge, LA, USA|

Job Overview

Compensation

Hourly

Range $8.50 - $16.25

Work Schedule

Weekend Shifts

Night Shifts

Benefits

day-one medical coverage

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading company in the gaming and entertainment industry, known for providing an exciting and dynamic work environment. The company prides itself on fostering a culture where fun meets professionalism, creating a workplace where talented individuals can thrive and grow. PENN Entertainment operates numerous casinos and entertainment venues across the country, offering guests an exceptional experience through games, events, and hospitality. The company places a strong emphasis on career growth and employee well-being, providing a comprehensive Total Rewards package that supports the financial, physical, and mental health of its team members.

At PENN Entertainment, the employees are valued for their dedication to delivering outstanding customer service in a fast-paced industry. Working here means being part of a diverse team that is passionate about helping guests enjoy their time and ensuring they leave with memorable experiences. The company believes in recognizing and nurturing talent by offering opportunities to advance and expand skills through continuous learning and development.

The role of Bartender at PENN Entertainment is vital to maintaining the energetic and welcoming atmosphere within the casino and entertainment venues. This position is responsible for serving guests with professionalism and friendliness, acting as an ambassador of goodwill. Bartenders are expected to promote casino events and programs while providing personalized service, including using guests' names to create a more engaging experience. They handle cash register and POS systems accurately, ensuring integrity in financial transactions.

In addition to pouring and preparing drinks with precise portions and ingredients according to recipes, bartenders are also tasked with monitoring guest alcohol consumption to maintain a safe and enjoyable environment. They keep their workstations clean and organized, follow health and safety guidelines, and assist in stocking and managing inventory using methods such as FIFO. The role requires strong communication skills and the ability to work collaboratively with team members and leadership.

Employment in this position is subject to meeting professional appearance standards and obtaining required licensures. Employees must be willing and able to work varied schedules, including nights, weekends, holidays, and overtime if needed. The company offers competitive base salaries with additional benefits such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. PENN Entertainment supports employees in achieving a balanced life and encourages them to pursue career advancement opportunities within the company.

Job Requirements

Must be 21 years of age
read, write legibly, understand, and speak English
available to work required schedule which may include nights, weekends, holidays, and overtime as needed
must meet professional appearance standards as prescribed by company policy, including always meeting uniform standards for the position
must be able to respond to visual and oral cues
able to quickly problem-solve and resolve service problems according to guidelines
able to work in constricting areas
able to tolerate second-hand smoke, noise, bright lights
able to work at a fast pace in often crowded/noisy environment
physically mobile with reasonable accommodation including ability to push, pull, carry, and lift
must be able to obtain and maintain required licensures

Job Qualifications

Must be 21 years of age
able to quickly problem-solve and resolve service problems according to guidelines
able to work in constricting areas
able to tolerate second-hand smoke, noise, bright lights
physically mobile with reasonable accommodation including ability to push, pull, carry, and lift
must be able to obtain and maintain required licensures
able to respond to visual and oral cues
able to work at a fast pace in often crowded/noisy environment

Job Duties

Serves as an ambassador of goodwill while working
promotes casino events and programs
provides personalized service and uses guest name
resolves service problems according to guidelines
works well with others
practices timely and professional communication with fellow team members and leaders
operates a cash register/POS system, ringing proper amount and item(s) into the register and giving correct change
accounts for all cash, charge, and complimentary sales according to established procedure
maintains integrity of all financial controls and responsibilities
prepares and pours drink orders with proper portions and ingredients according to recipe
presents drinks as required
monitors guest consumption of alcohol and intervenes as needed according to guidelines
maintains stock and organization of all liquors, beers, wine, other beverages, glassware, fruit, ice, and other operating supplies including FIFO
maintains a clean and stocked workstation in accordance with established health and safety guidelines
maintains cleanliness and organization at all times of all guest-facing areas, as well as storage areas and cooler(s)
operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures