
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Diversity and inclusion initiatives
Job Description
JW Marriott Scottsdale Camelback Inn Resort and Spa is a distinguished luxury resort situated in the picturesque setting of Scottsdale, Arizona. Part of Marriott International's celebrated luxury portfolio, JW Marriott embodies a rich heritage of hospitality inspired by its founder, J. Willard Marriott. This resort emphasizes a culture where employees—referred to as associates—are considered the cornerstone of success. JW Marriott is committed to creating a work environment that prioritizes associate well-being, professional growth, and camaraderie within a diverse workforce. The property offers an unmatched combination of beautiful resort amenities, a prestigious brand reputation, and an inclusive culture welcoming people from all backgrounds. JW Marriott believes that when its associates are happy and engaged, its guests receive an exceptional hospitality experience. This concept is famously known as The JW Treatment™, which underscores the company’s commitment to holistic employee care as integral to delivering luxury hospitality.
The Guest Service Support Expert role at JW Marriott Scottsdale Camelback Inn Resort and Spa is a critical position designed to enhance the overall guest experience through attentive, proactive support within food and beverage operations. This full-time, non-management role offers an opportunity to work in an energetic environment focused on creating memorable guest interactions that go well beyond just serving food and drinks. The role requires continuous movement and physical engagement, including standing, walking, and lifting moderate weights, all within a setting that values safety and professionalism.
Guest Service Support Experts at JW Marriott take initiative in a variety of tasks such as setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness in dining areas. They act as the behind-the-scenes foundation that ensures seamless food and beverage service flow. Employees in this position embody Marriott’s core values by upholding quality standards, adhering strictly to corporate policies, and presenting a professional image in appearance and communication. This job is well suited for individuals who enjoy a hands-on approach, thrive in a fast-paced atmosphere, and are committed to creating outstanding hospitality experiences that feel personal and unique to every guest.
The role does not require prior supervisory experience or formal certifications, making it accessible to individuals new to the food and beverage industry or those looking to grow within Marriott’s expansive hospitality network. Additionally, Marriott International stands proudly as an equal opportunity employer that fosters diversity and inclusion within its workforce, ensuring a welcoming atmosphere for all associates regardless of background.
Joining JW Marriott means becoming part of a globally recognized brand with over 100 upscale properties worldwide, known for innovative hospitality and exceptional service. Employees enjoy numerous opportunities for training, professional development, and recognition while working within a supportive community that values each person’s uniqueness and contribution. The corporate culture encourages associates to be confident, genuine, and forward-thinking while embracing the luxury brand legacy and driving continual innovation in guest services.
Overall, this role at JW Marriott Scottsdale Camelback Inn Resort and Spa provides a meaningful pathway into the luxury hospitality industry, blending day-to-day operational responsibilities with a larger mission to create meaningful guest moments. Prospective candidates who are enthusiastic about hospitality, enjoy team collaboration, and seek an environment that respects and nurtures employee growth will find this position fulfilling and rewarding. Being part of Marriott International lets employees not only perform at their best but also belongs to a family that values community, purpose, and personal excellence.
The Guest Service Support Expert role at JW Marriott Scottsdale Camelback Inn Resort and Spa is a critical position designed to enhance the overall guest experience through attentive, proactive support within food and beverage operations. This full-time, non-management role offers an opportunity to work in an energetic environment focused on creating memorable guest interactions that go well beyond just serving food and drinks. The role requires continuous movement and physical engagement, including standing, walking, and lifting moderate weights, all within a setting that values safety and professionalism.
Guest Service Support Experts at JW Marriott take initiative in a variety of tasks such as setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness in dining areas. They act as the behind-the-scenes foundation that ensures seamless food and beverage service flow. Employees in this position embody Marriott’s core values by upholding quality standards, adhering strictly to corporate policies, and presenting a professional image in appearance and communication. This job is well suited for individuals who enjoy a hands-on approach, thrive in a fast-paced atmosphere, and are committed to creating outstanding hospitality experiences that feel personal and unique to every guest.
The role does not require prior supervisory experience or formal certifications, making it accessible to individuals new to the food and beverage industry or those looking to grow within Marriott’s expansive hospitality network. Additionally, Marriott International stands proudly as an equal opportunity employer that fosters diversity and inclusion within its workforce, ensuring a welcoming atmosphere for all associates regardless of background.
Joining JW Marriott means becoming part of a globally recognized brand with over 100 upscale properties worldwide, known for innovative hospitality and exceptional service. Employees enjoy numerous opportunities for training, professional development, and recognition while working within a supportive community that values each person’s uniqueness and contribution. The corporate culture encourages associates to be confident, genuine, and forward-thinking while embracing the luxury brand legacy and driving continual innovation in guest services.
Overall, this role at JW Marriott Scottsdale Camelback Inn Resort and Spa provides a meaningful pathway into the luxury hospitality industry, blending day-to-day operational responsibilities with a larger mission to create meaningful guest moments. Prospective candidates who are enthusiastic about hospitality, enjoy team collaboration, and seek an environment that respects and nurtures employee growth will find this position fulfilling and rewarding. Being part of Marriott International lets employees not only perform at their best but also belongs to a family that values community, purpose, and personal excellence.
Job Requirements
- high school diploma or GED equivalent
- no related prior work experience required
- ability to stand, sit, or walk for extended periods
- ability to move and lift objects weighing up to 25 pounds independently
- able to lift 50 pounds with assistance
- ability to bend, twist, reach overhead and below the knees
- willingness to adhere to safety and operational guidelines
Job Qualifications
- high school diploma or GED equivalent preferred
- no previous supervisory experience required
- prior experience in a food and beverage environment preferred
- ability to read and visually verify menu information
- strong interpersonal and communication skills
- commitment to delivering high-quality guest service
Job Duties
- set tables and prepare dining areas for guest service
- assist kitchen and food preparation staff as needed
- clean work areas and replenish supplies to maintain operational flow
- provide prompt and courteous guest support enhancing the dining experience
- comply with safety protocols and company policies
- maintain professional appearance and communication
- perform physical tasks including lifting, bending, and standing for extended periods
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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