Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability insurance
Paid Time Off
Sick Time
Employee Discounts
fitness center access
uniform provided
parking
Employee Meal
401(k) Plan
Job Description
The Portland Regency Hotel & Spa is a distinguished and historic establishment located in the heart of Portland's vibrant Old Port District. Known for its timeless charm and exceptional service, this beautiful hotel represents the epitome of elegance and hospitality in the region. As a Historic Hotel of America, the Portland Regency offers guests a unique blend of old-world atmosphere and modern amenities, creating a welcoming environment for tourists and local visitors alike. The hotel prides itself on delivering outstanding customer service, luxurious accommodations, and a memorable guest experience, all set against the backdrop of the picturesque waterfront and Portland’s... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- TIPS certification
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratios, and percentages using units of American money and weight measurement, volume, and distance
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to stand for lengthy periods of time
- Ability to lift and/or move up to 25 pounds
- Ability to adjust vision to close and distant objects, depth perception, and focus adjustments
Job Qualifications
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- TIPS certification
- Knowledge of drink recipes and beverage presentation
- Ability to handle cash, credit, and room charge transactions accurately
- Skills in using POS computer systems proficiently
- Excellent customer service and communication skills
- Ability to monitor and manage alcohol consumption responsibly
- Knowledge of Maine State Liquor laws
- Ability to maintain cleanliness and organization in a fast-paced environment
- Ability to train new employees
- Strong interpersonal skills and professionalism at all times
Job Duties
- Responsible for reporting to all scheduled shifts on time and in full uniform
- Responsible for punching into the correct department no more than 5 minutes before your shift begins and punching out directly after your shift ends
- To act in a professional manner at all times, providing friendly, courteous, and efficient service at all times
- To pour and serve consistent, quality beverages and cocktails to all guests
- To have knowledge of drink recipes and presentation of all drinks offered, and to have thorough knowledge of products available
- Responsible for all cash, credit, and room charge transactions and be responsible for the individual bank for your shift
- To have knowledge of current and expired packages and gift certificates. All checks must be opened and closed properly, and the correct drop procedures followed
- To monitor all guests' alcohol consumption and be sure not to over serve. To have the ability, knowledge, and confidence to curtail any situations involving intoxication promptly and effectively. Do not hesitate to call for assistance if you feel it is warranted
- When interacting with a dissatisfied guest, politely apologize and offer to seek the assistance of a manager if you feel it necessary
- Maintain a high level of cleanliness and organization in the Lounge, behind the Bar, and in the back workstation by completing all side work and stocking, as well as daily cleaning duties, all of which are outlined on the daily side work sheets. The Bar is to be left clean, well-stocked, and ready to go for the next shift
- To know and obey all Maine State Liquor laws regarding the sale, consumption, and service of alcohol
- To assist in the training of new employees
- To practice safe kitchen procedures when serving food
- To become proficient with the POS computer system used in the outlets
- Friends are not allowed to hang out at the bar unless eating and/or drinking
- To always keep conversation professional with staff and personal conversations to a minimum
- Responsible for attending all meetings scheduled by your manager
- To perform any other related duties as assigned by the Department Manager or General Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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