
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Diversity and inclusion initiatives
Job Description
JW Marriott Scottsdale Camelback Inn Resort & Spa, located in Scottsdale, Arizona, is part of the prestigious JW Marriott luxury brand portfolio under Marriott International. This brand is synonymous with upscale hospitality, offering guests elegant accommodations and exceptional service in prime locations globally. Marriott International is renowned for its commitment to excellence, diversity, and employee well-being. JW Marriott specifically focuses on creating a supportive and innovative work environment that values its employees as the foundation of its success. The resort provides a unique blend of luxury, comfort, and personalized guest experiences, attracting discerning travelers seeking both relaxation and premium service.
The role of a Guest Service Expert at JW Marriott Scottsdale Camelback Inn Resort & Spa is designed to go beyond merely serving food and beverages. This position is integral in crafting a memorable and unique guest experience, where every touchpoint contributes to guest satisfaction. Guest Service Experts take initiative in providing a wide array of services, including setting tables, assisting in kitchen operations, cleaning work areas, and restocking supplies. These responsibilities ensure that all elements of the service flow harmoniously to enhance the overall guest experience.
This role requires dynamic engagement and physical activity. The experts are expected to be constantly on the move—standing, sitting, walking for extended periods, navigating inclined or uneven surfaces, and performing tasks that involve lifting, carrying, pushing, or placing items weighing less than 50 pounds without assistance. They must be comfortable with movements such as reaching high places, crouching, bending, turning, and stretching. Adhering to company standards, maintaining a professional appearance, and communicating effectively are vital components of this role to uphold the luxury brand’s reputation.
JW Marriott promotes a culture of inclusion, equal opportunity, and diversity. Employees are encouraged to thrive in a workspace where different backgrounds, talents, and experiences are celebrated and leveraged to enhance creativity and innovation. The company fosters a safe work environment in compliance with all regulations and supports the holistic well-being of its staff. This ensures that every team member feels valued and motivated to deliver top-notch hospitality and personalized service to guests.
Joining the JW Marriott Scottsdale Camelback Inn Resort & Spa means becoming part of a global team renowned for excellence in hospitality. The company invests in continuous training, development, and recognition programs to support career growth. Employees are empowered to pursue their passions in a luxury setting that emphasizes wellness and employee satisfaction. The unique "JW Treatment" philosophy highlights the importance of caring for employees as the first step to providing exceptional guest services. If you are looking for a rewarding career in hospitality where you can grow professionally while contributing to unforgettable guest experiences, this opportunity at JW Marriott is an ideal choice.
The role of a Guest Service Expert at JW Marriott Scottsdale Camelback Inn Resort & Spa is designed to go beyond merely serving food and beverages. This position is integral in crafting a memorable and unique guest experience, where every touchpoint contributes to guest satisfaction. Guest Service Experts take initiative in providing a wide array of services, including setting tables, assisting in kitchen operations, cleaning work areas, and restocking supplies. These responsibilities ensure that all elements of the service flow harmoniously to enhance the overall guest experience.
This role requires dynamic engagement and physical activity. The experts are expected to be constantly on the move—standing, sitting, walking for extended periods, navigating inclined or uneven surfaces, and performing tasks that involve lifting, carrying, pushing, or placing items weighing less than 50 pounds without assistance. They must be comfortable with movements such as reaching high places, crouching, bending, turning, and stretching. Adhering to company standards, maintaining a professional appearance, and communicating effectively are vital components of this role to uphold the luxury brand’s reputation.
JW Marriott promotes a culture of inclusion, equal opportunity, and diversity. Employees are encouraged to thrive in a workspace where different backgrounds, talents, and experiences are celebrated and leveraged to enhance creativity and innovation. The company fosters a safe work environment in compliance with all regulations and supports the holistic well-being of its staff. This ensures that every team member feels valued and motivated to deliver top-notch hospitality and personalized service to guests.
Joining the JW Marriott Scottsdale Camelback Inn Resort & Spa means becoming part of a global team renowned for excellence in hospitality. The company invests in continuous training, development, and recognition programs to support career growth. Employees are empowered to pursue their passions in a luxury setting that emphasizes wellness and employee satisfaction. The unique "JW Treatment" philosophy highlights the importance of caring for employees as the first step to providing exceptional guest services. If you are looking for a rewarding career in hospitality where you can grow professionally while contributing to unforgettable guest experiences, this opportunity at JW Marriott is an ideal choice.
Job Requirements
- high school diploma or equivalent
- willingness to perform physical activities including standing, walking, lifting up to 50 pounds
- ability to adhere to company standards and procedures
- reliable and punctual
- ability to communicate effectively
- no prior experience strictly required but experience in hospitality valued
- ability to work flexible shifts including weekends and holidays
Job Qualifications
- high school diploma or ged equivalent
- no prior supervisory experience required
- previous experience in food and beverage or hospitality environments is a plus
- strong communication skills
- ability to work on feet for long periods
- ability to perform physical tasks involving lifting and bending
Job Duties
- set tables to prepare for meal service
- assist kitchen staff as needed
- clean work areas regularly
- restock supplies to ensure smooth operations
- engage with guests to enhance their experience
- follow safety and company protocol at all times
- maintain professional appearance and communication
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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