Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $8.00 - $14.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
The Black Hawk Casino located in Shawnee, Oklahoma, is a premier gaming and entertainment venue operated by the Sac and Fox Nation. This casino offers a vibrant and dynamic environment featuring a variety of gaming options, dining experiences, and live entertainment, making it a popular destination for both locals and visitors. Known for its commitment to customer service, the Black Hawk Casino prioritizes creating an enjoyable and safe atmosphere for all guests. The casino is supported by a professional team that upholds the highest standards of service, compliance, and hospitality to ensure an exceptional experience for every patron.
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Job Requirements
- High school diploma or GED preferred
- ability to read and understand written or verbal instructions in English
- prior restaurant experience preferred
- must be 21 years of age or older
- able to obtain Oklahoma Able Commission Liquor License and Sac & Fox Nation Liquor License
- able to obtain Learn2Serve certification
- ability to perform assigned duties under pressure
- strong interpersonal skills
- excellent verbal communication with respectfulness
- good customer service experience
- ability to work in fast-paced conditions
- knowledge or ability to learn food preparation and bar equipment
- cooperative and team-oriented
- ability to obtain Gaming License
- availability to work flexible shifts including weekends and holidays
- legally eligible to work in the US
- maintain appropriate professional appearance
- ability to obtain Food Handler's Certification
Job Qualifications
- Must be 21 years of age or older
- able to obtain an Oklahoma Able Commission Liquor License and a Sac & Fox Nation Liquor License
- able to obtain Learn2Serve on premises alcohol certification or other approved equivalent
- ability to perform duties in highly interruptive and pressure-filled conditions
- developed strong interpersonal skills
- excellent verbal communication and customer service skills
- ability to handle fast-paced environment
- knowledge of or ability to learn bar equipment operation
- cooperative team player
- ability to obtain Gaming License from the Sac and Fox Nation Gaming Commission
- availability to work any shift including weekends and holidays
- legally authorized to work in the United States
- maintain professional appearance
- ability to obtain Food Handler's Certification through Indian Health Services
Job Duties
- Welcome each guest personally within 30 seconds
- assess customer's needs and preferences and make recommendations
- take beverage orders from guests and servers
- have complete knowledge of the casino's beverage preparations or know where to find recipes
- communicate with guests using clear and enthusiastic words, tone and body language
- interact with customers, take orders and serve snacks and drinks
- follow all Oklahoma ABLE laws and requirements as well as casino policies
- check customers' identification and verify legal drinking age
- maintain cleanliness and smooth operation of the bar
- record drink orders accurately in the POS
- accept and process payments including credit card charges
- wash and sterilize glassware
- replenish snacks and prepare garnishes
- clear and reset tables and chairs
- report equipment problems to management
- serve alcohol responsibly
- create a fun, entertaining, and exciting atmosphere
- support guest satisfaction and drink quality
- explain drink preparations and ingredients
- attempt to limit problems related to excessive drinking
- provide information about Sac & Fox Nation and casino services
- project a positive and friendly attitude at all times
Job Location
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