Job Overview
Compensation
Hourly
Range $8.25 - $15.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, known for its expansive reach with 43 destinations across North America as well as its online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino. Committed to delivering thrilling, engaging, and safe gaming environments, PENN Entertainment prides itself on its dynamic company culture that values diversity, creativity, and sustainability in every aspect of its operations. The company is dedicated to creating an inclusive workplace that fosters team spirit, professional growth, and a shared passion for fun and entertainment. Employees at PENN are part of an industry leader passionate about transforming the entertainment landscape while maintaining a strong commitment to community, environmental stewardship, and ethical business practices.
This particular role emphasizes a high-energy, customer-focused position within the fast-paced entertainment and hospitality sector of PENN Entertainment. Candidates will be enlisted to join a team that cherishes enthusiasm, professionalism, and a strong dedication to exceptional guest service. The position involves delivering personalized and prompt beverage service to casino guests according to strict guidelines, including monitoring alcohol consumption for safety and compliance. The successful applicant will serve as a goodwill ambassador, actively promoting casino events and programs while maintaining firsthand contact with guests to enhance their overall experience. This role requires the ability to handle multiple tasks efficiently while working collaboratively with beverage servers, bartenders, and supervisors to ensure smooth operation and guest satisfaction. Physical mobility and the ability to work in vibrant, sometimes noisy and crowded environments are essential.
PENN Entertainment offers a competitive Total Rewards package that goes beyond a base salary to support team member wellness financially, physically, and mentally. Benefits include day-one medical coverage, 401(k) matching, paid time off that increases with tenure, and annual performance bonuses. Starting wages are commensurate with relevant knowledge, skills, and experience, underlining the company’s commitment to recognizing and rewarding talent adequately. The company not only values delivering superior entertainment but also focuses on providing its employees with meaningful career development opportunities, emphasizing professional and personal growth through continuous support and training. By joining PENN Entertainment, candidates become part of a vibrant team dedicated to improving and innovating the gaming and entertainment industry while upholding a culture of respect, safety, and fun.
This particular role emphasizes a high-energy, customer-focused position within the fast-paced entertainment and hospitality sector of PENN Entertainment. Candidates will be enlisted to join a team that cherishes enthusiasm, professionalism, and a strong dedication to exceptional guest service. The position involves delivering personalized and prompt beverage service to casino guests according to strict guidelines, including monitoring alcohol consumption for safety and compliance. The successful applicant will serve as a goodwill ambassador, actively promoting casino events and programs while maintaining firsthand contact with guests to enhance their overall experience. This role requires the ability to handle multiple tasks efficiently while working collaboratively with beverage servers, bartenders, and supervisors to ensure smooth operation and guest satisfaction. Physical mobility and the ability to work in vibrant, sometimes noisy and crowded environments are essential.
PENN Entertainment offers a competitive Total Rewards package that goes beyond a base salary to support team member wellness financially, physically, and mentally. Benefits include day-one medical coverage, 401(k) matching, paid time off that increases with tenure, and annual performance bonuses. Starting wages are commensurate with relevant knowledge, skills, and experience, underlining the company’s commitment to recognizing and rewarding talent adequately. The company not only values delivering superior entertainment but also focuses on providing its employees with meaningful career development opportunities, emphasizing professional and personal growth through continuous support and training. By joining PENN Entertainment, candidates become part of a vibrant team dedicated to improving and innovating the gaming and entertainment industry while upholding a culture of respect, safety, and fun.
Job Requirements
- Must be at least 21 years of age
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- able to work in constricting areas
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded and noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- Previous bar experience preferred
- high school diploma or equivalent
- must successfully complete ServSafe Alcohol training certification course
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- knows cocktail ingredients and proper mixing and pouring techniques
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
Job Duties
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- promotes casino events and programs
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- provides fast, friendly, professional beverage service to casino guests and beverage servers
- prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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