Job Overview
Compensation
Hourly
Range $9.75 - $18.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
Medical coverage day one
wellness programs
Job Description
PENN Entertainment is a renowned leader in the integrated entertainment, sports content, and casino gaming industry with a strong presence across North America. The company operates 43 distinguished destinations, combining physical venues with cutting-edge online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino. Known for its commitment to delivering premium gaming and entertainment experiences, PENN Entertainment has earned its reputation by emphasizing innovation, diversity, and sustainability. These values are integrated into every aspect of its operations — from fostering inclusive work environments to ensuring sustainable practices that benefit the community, team members, vendors, and the planet.
At PENN, the workplace culture is vibrant and fast paced, attracting individuals who are passionate about fun, customer engagement, and teamwork. Employees here enjoy dynamic roles where each day brings new challenges and rewarding interactions with guests and colleagues alike. The company prioritizes career growth and offers robust support to help team members expand their professional horizons. Comprehensive wellness programs are designed to enhance financial, physical, and mental well-being, complemented by competitive compensation packages that include day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off accrues in accordance with tenure and local policies, reflecting the company’s investment in work-life balance.
The role being offered is integral to maintaining a high-quality guest experience in a casino environment. The position involves direct interaction with guests, ensuring they receive attentive, personalized beverage service while promoting an atmosphere of goodwill and responsible alcohol consumption. This position demands fast, efficient service as well as strong interpersonal skills to engage guests warmly, using their names and addressing service needs proactively. The role also requires strict adherence to safety protocols in food and beverage preparation, as well as rigorous financial integrity when handling cash and sales transactions through the POS system.
Team members in this role collaborate closely with beverage servers, bartenders, barbacks, and supervisors, necessitating a cooperative and communicative approach. Physical stamina is essential to operate efficiently in a high-energy, often crowded and noisy environment that requires mobility and the ability to handle tasks such as lifting up to 25 pounds and navigating confined spaces safely. The position requires the individual to meet professional appearance standards and to be able to respond promptly to both visual and oral cues within the workplace. Furthermore, the role involves exposure to certain environmental conditions including unrestricted second-hand tobacco smoke, which the company manages as part of its health and safety standards.
This employment opportunity is for individuals aged 21 and over who possess excellent customer service skills, knowledge of cocktail ingredients, and appropriate mixing techniques. The role necessitates availability for varied shifts including nights, weekends, holidays, and overtime when needed. Working at PENN Entertainment not only means being part of a leading-edge entertainment company but also contributing to reshaping the future of the industry. As an equal opportunity employer, PENN Entertainment champions diversity and offers an inclusive environment where all team members can thrive and grow in their careers. Join PENN and experience a rewarding career that goes beyond traditional gaming to transform entertainment and guest experiences.
At PENN, the workplace culture is vibrant and fast paced, attracting individuals who are passionate about fun, customer engagement, and teamwork. Employees here enjoy dynamic roles where each day brings new challenges and rewarding interactions with guests and colleagues alike. The company prioritizes career growth and offers robust support to help team members expand their professional horizons. Comprehensive wellness programs are designed to enhance financial, physical, and mental well-being, complemented by competitive compensation packages that include day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off accrues in accordance with tenure and local policies, reflecting the company’s investment in work-life balance.
The role being offered is integral to maintaining a high-quality guest experience in a casino environment. The position involves direct interaction with guests, ensuring they receive attentive, personalized beverage service while promoting an atmosphere of goodwill and responsible alcohol consumption. This position demands fast, efficient service as well as strong interpersonal skills to engage guests warmly, using their names and addressing service needs proactively. The role also requires strict adherence to safety protocols in food and beverage preparation, as well as rigorous financial integrity when handling cash and sales transactions through the POS system.
Team members in this role collaborate closely with beverage servers, bartenders, barbacks, and supervisors, necessitating a cooperative and communicative approach. Physical stamina is essential to operate efficiently in a high-energy, often crowded and noisy environment that requires mobility and the ability to handle tasks such as lifting up to 25 pounds and navigating confined spaces safely. The position requires the individual to meet professional appearance standards and to be able to respond promptly to both visual and oral cues within the workplace. Furthermore, the role involves exposure to certain environmental conditions including unrestricted second-hand tobacco smoke, which the company manages as part of its health and safety standards.
This employment opportunity is for individuals aged 21 and over who possess excellent customer service skills, knowledge of cocktail ingredients, and appropriate mixing techniques. The role necessitates availability for varied shifts including nights, weekends, holidays, and overtime when needed. Working at PENN Entertainment not only means being part of a leading-edge entertainment company but also contributing to reshaping the future of the industry. As an equal opportunity employer, PENN Entertainment champions diversity and offers an inclusive environment where all team members can thrive and grow in their careers. Join PENN and experience a rewarding career that goes beyond traditional gaming to transform entertainment and guest experiences.
Job Requirements
- Must be 21 years of age
- high school diploma or equivalent
- excellent customer service and communication skills
- ability to count money and change correctly
- knowledge of cocktail ingredients and proper mixing and pouring techniques
- availability to work nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- physical mobility with reasonable accommodations
- ability to respond to visual and oral cues
- ability to work in constricting areas
- tolerance for noise and bright lights
- ability to work at a fast pace in crowded and noisy environments
- ability to push, pull, carry and lift up to 25 pounds
- ability to perform physical tasks including bending, reaching, twisting, and balancing in varying work areas
Job Qualifications
- Must be 21 years of age
- high school diploma or equivalent
- excellent customer service/communication skills
- count money and change correctly
- knows cocktail ingredients and proper mixing and pouring techniques
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- able to work in constricting areas
- able to tolerate noise and bright lights
- able to work at a fast pace in often crowded/noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Duties
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- serving as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promoting casino events and programs
- providing personalized service and uses guest name
- resolving service problems according to guidelines
- providing fast, friendly, professional beverage service to casino guests and beverage servers
- preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with beverage servers, and presenting drinks to guests or servers as required
- slicing and pitting fruit as required
- operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
- operating a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
- accounting for all cash, charge and complimentary sales according to established procedures
- maintaining integrity of all financial controls and responsibilities
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintaining a clean and stocked workstation in accordance with established health and safety guidelines
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