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Job Overview
Compensation
Hourly
Range $9.75 - $18.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
Medical coverage day one
wellness programs
Job Description
PENN Entertainment is a renowned leader in the integrated entertainment, sports content, and casino gaming industry with a strong presence across North America. The company operates 43 distinguished destinations, combining physical venues with cutting-edge online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino. Known for its commitment to delivering premium gaming and entertainment experiences, PENN Entertainment has earned its reputation by emphasizing innovation, diversity, and sustainability. These values are integrated into every aspect of its operations — from fostering inclusive work environments to ensuring sustainable practices that benefit the community, team members, vendors, and the planet.
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Job Requirements
- Must be 21 years of age
- high school diploma or equivalent
- excellent customer service and communication skills
- ability to count money and change correctly
- knowledge of cocktail ingredients and proper mixing and pouring techniques
- availability to work nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- physical mobility with reasonable accommodations
- ability to respond to visual and oral cues
- ability to work in constricting areas
- tolerance for noise and bright lights
- ability to work at a fast pace in crowded and noisy environments
- ability to push, pull, carry and lift up to 25 pounds
- ability to perform physical tasks including bending, reaching, twisting, and balancing in varying work areas
Job Qualifications
- Must be 21 years of age
- high school diploma or equivalent
- excellent customer service/communication skills
- count money and change correctly
- knows cocktail ingredients and proper mixing and pouring techniques
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- able to work in constricting areas
- able to tolerate noise and bright lights
- able to work at a fast pace in often crowded/noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Duties
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- serving as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promoting casino events and programs
- providing personalized service and uses guest name
- resolving service problems according to guidelines
- providing fast, friendly, professional beverage service to casino guests and beverage servers
- preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with beverage servers, and presenting drinks to guests or servers as required
- slicing and pitting fruit as required
- operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
- operating a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
- accounting for all cash, charge and complimentary sales according to established procedures
- maintaining integrity of all financial controls and responsibilities
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintaining a clean and stocked workstation in accordance with established health and safety guidelines
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