Job Overview
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career advancement opportunities
Diverse and Inclusive Work Environment
Job Description
PENN Entertainment is a leader in the gaming and entertainment industry, recognized for providing an exciting and dynamic work environment where employees can thrive and have fun. Established as a prominent company in the casino and hospitality sector, PENN Entertainment is committed to fostering a culture that values diversity, teamwork, and outstanding customer service. With a focus on innovation and guest satisfaction, the company operates a variety of gaming venues that offer exhilarating experiences for guests while ensuring a safe and enjoyable atmosphere. Team members are empowered to grow professionally and personally, supported by a comprehensive Total Rewards package that... Show More
Job Requirements
- Must be 21 years of age
- High school diploma or equivalent
- Excellent customer service and communication skills
- Count money and change correctly
- Knows cocktail ingredients and proper mixing and pouring techniques
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded and noisy environment
Job Qualifications
- High school diploma or equivalent
- Excellent customer service and communication skills
- Knows cocktail ingredients and proper mixing and pouring techniques
- Able to work at a fast pace in often crowded and noisy environment
- Must be physically mobile with reasonable accommodation
- Able to respond to visual and oral cues
- Able to work in constricting areas
- Must meet professional appearance standards as prescribed by company policy
- Experience in beverage service or hospitality is preferred
Job Duties
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- Serving as ambassador of goodwill while working and at customer and public relations functions
- Promoting casino events and programs
- Providing personalized service and uses guest name
- Resolving service problems according to guidelines
- Providing fast, friendly, professional beverage service to casino guests and beverage servers
- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with beverage servers, and presenting drinks to guests or servers as required
- Slicing and pitting fruit as required
- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
- Operating a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
- accounting for all cash, charge and complimentary sales according to established procedures
- maintaining integrity of all financial controls and responsibilities
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines
Job Location
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