Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Uniform allowance
training programs
meal discounts
Retirement Plan
Job Description
The Chart House is a renowned dining establishment known for its commitment to providing exceptional guest experiences through superior service, culinary excellence, and a warm, inviting atmosphere. As a distinguished restaurant that blends high-quality food and beverage offerings with an ambiance of hospitality and professionalism, Chart House sets the standard for fine dining and bar service within the hospitality industry. The company prioritizes guest satisfaction and ensures that every visit is memorable by maintaining rigorous standards centered around its core values: Kindness, Engagement, Empathy, and Positivity (abbreviated as K.E.E.P.). These values are embedded in every aspect of service, prominently reflected... Show More
Job Requirements
- Minimum age requirement is 21 years old
- Have Health, Alcohol and Non Gaming Sheriff Cards
- Abide by state liquor regulations strictly
- Minimum one-year experience in a high-volume, fast-paced restaurant
- Must have great people skills and well-groomed appearance
- Work varied shifts including weekends and holidays
- Documentation of successful completion of the Bartenders Local 165 Joint Apprenticeship Training Program
- Passed the craft exam related to the Bartenders Local 165 Program
- Capable of carrying heavy trays efficiently and securely
- Working knowledge of wine/champagne and major wines on the wine list
- Knowledge of glassware, ingredients, preparation methods, and garnishes for each drink
- Knowledge of proper service and etiquette
- Technology savvy
- English proficiency
- Three years experience in a bar or similar environment
Job Qualifications
- Minimum age requirement is 21 years old
- Health, Alcohol and Non Gaming Sheriff Cards are required
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Minimum one-year experience in a high-volume, fast-paced restaurant
- Must have great people skills, a clean and well-groomed appearance, and be respectful of everyone
- Work varied shifts, including weekends and holidays
- Have documentation of successful completion of the Bartenders Local 165 Joint Apprenticeship Training Program and have passed the craft exam related to the program
- Must be capable of carrying heavy trays efficiently and securely
- Working knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Working knowledge of designated glassware, ingredients, preparation method and garnishes of each drink
- Thorough knowledge of proper service and etiquette
- Technology savvy
- Must read, write, speak, and understand English
- Three years experience in a bar or similar environment
Job Duties
- Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest
- Greet bar guests within 30 seconds, properly placing beverage napkins in front of the guest and acknowledge restaurant guest orders within 60 seconds
- Carry heavy trays efficiently and securely
- Execute Chart House spiels in accordance with the current Chart House spiel procedures, ensuring all required information is delivered to, and asked of the guest
- Time the guests’ experience in accordance with current Chart House timing guidelines to optimize guest satisfaction
- Utilize trays to deliver to and clear guests’ tables, while following tray delivery procedures
- Knowledgeable of food and beverage menus and plate specifications
- Maintain the guests’ table tops “framed,” clear of debris, and supplied with all the appropriate necessities for the guests’ dining experience
- Obtain orders and deliver food and beverages in a friendly manner, utilizing position seating, Chart House service etiquette and “open-arm” approach
- Obtain take-out/to-go orders and deliver food and beverages in a friendly and timely manner
- Be present throughout guests’ dining experience to check on guest enjoyment and requests
- Knowledgeable of the Chart House Pivot Point system to ensure adherence to priority of hot food and cold drinks, room buddies, and all other aspects
- Knowledgeable of technology to operate a Point of Sale system and cash drawers
- Pre-bus between dining courses and leave nothing except glasses and beverage napkins prior to guest departure
- Deliver checks and cash-out guests in a timely manner
- Continuously engage in teamwork by offering help to fellow employees and managers
- Ensure restaurant and bar are sufficiently stocked with rolled silverware, and rolling silverware as necessary
- Follow direction efficiently and positively
- Be courteous and respectful to everyone, and be positive and professional at all times
- Adhere to all applicable policies and procedures, health, and alcohol laws
- Maintain uniform and appearance according to established guidelines
- Communicate with Management of guest satisfaction, supply needs, Employee Discount, Black Card, Comps, or other area of restaurant in need of attention
- Maintain all side-work and bar areas in an organized, sanitized and properly stocked to PAR level manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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