
Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company renowned for its innovative approach within the hospitality industry. Established as a dominant force in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its presence across the Caribbean and Latin America. The company's portfolio includes a diverse range of bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts, each enhanced with contemporary programming and digital expertise. Highgate's commitment to excellence is supported by advanced revenue management tools that enable precise market prediction and optimization... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or bartending preferred
- Ability to stand for extended periods
- Strong communication skills
- Ability to multitask effectively
- Knowledge of state liquor laws
- Flexible availability including nights and weekends
- Ability to lift up to 50 pounds
- Must maintain professional appearance
- Ability to handle guest complaints professionally
- Willingness to comply with hotel policies and procedures
Job Qualifications
- High school diploma or equivalent and/or experience in hotel or related field preferred
- Flexible and long hours sometimes required
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- Ability to stand during entire shift
- Effective verbal and written communication skills with all levels of employees and guests
- Good listening and understanding skills
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance according to hotel scheduling needs
- High standards of personal appearance and grooming including proper uniform and nametag
- Compliance with hotel standards and regulations for safe and efficient operations
- Problem-solving skills including anticipating and preventing problems
- Ability to understand and apply complex information to meet objectives
- Ability to cross-train in other hotel-related areas
- Ability to maintain confidentiality
- Initiative including anticipating guest or operational needs
- Willingness to perform other duties as requested by management
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to all guests, managers,and fellow employees
- Set up the bar according to hotel standards and ensure guests are served promptly and efficiently
- Prepare beverages and cocktails according to the hotel’s mixing and presentation standards
- Serve guests with all beverage requirements in a friendly, courteous and professional manner
- Break down bar after completion of functions, storing liquor, supplies and equipment according to hotel standards
- Follow all state liquor laws
- Know hotel services and facilities
- Abide by all hotel policies and safety rules
- Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests
- Respond to guests’ problems, complaints and accidents
- Be familiar with all fire exit and extinguisher locations and know how to operate
- Ensure bar and service areas are clean and tidy during service
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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