Job Overview

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Employment Type

Full-time
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Training and development programs
Opportunities for career advancement

Job Description

Viceroy Hotels & Resorts is a distinguished leader in the modern luxury hospitality industry, renowned for creating unique and authentic lifestyle experiences that resonate deeply with travelers. The brand is committed to blending provocative design with attentive, intuitive service to craft environments that are both memorable and inviting. At its core, Viceroy operates under the vibrant brand promise "Remember to Live," which embodies a philosophy of crafting lifelong memories for every guest, ensuring that each stay is not merely a visit but an experience worth cherishing.

With properties located in sought-after destinations around the world, Viceroy Hotels & Resorts consistent... Show More

Job Requirements

  • High School diploma or equivalent
  • Experience in hotel or related field preferred
  • Ability to stand during entire shift
  • Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
  • Effective verbal and written communication skills
  • Friendly, helpful, and courteous demeanor
  • Ability to multitask and prioritize
  • Attend all required meetings and trainings
  • Maintain regular attendance according to scheduling needs
  • Maintain high standards of personal appearance and grooming
  • Comply with hotel safety standards and regulations
  • Ability to handle problems proactively
  • Ability to understand and apply complex information
  • Ability to maintain confidentiality
  • Flexibility to work long and varied hours

Job Qualifications

  • High School diploma or equivalent
  • Experience in hotel or related field preferred
  • Effective verbal and written communication skills
  • Ability to multitask and prioritize departmental functions
  • Friendly, courteous, and service-oriented attitude
  • Ability to listen, understand, and clarify guest and employee concerns
  • Knowledge of state liquor laws
  • Ability to work flexible hours
  • Strong problem-solving and initiative-taking skills
  • Ability to maintain confidentiality
  • Ability to cross-train in other hotel related areas

Job Duties

  • Maintain a warm and friendly demeanor at all times
  • Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
  • Set up the bar according to hotel standards and serve guests promptly and efficiently
  • Prepare beverages and cocktails according to hotel mixing and presentation standards
  • Serve guests with all beverage requirements in a friendly, courteous, and professional manner
  • Break down bar after functions, storing liquor, supplies, and equipment according to hotel standards
  • Follow all state liquor laws
  • Know hotel services and facilities
  • Abide by all hotel policies and safety rules
  • Serve liquor with care to manage intoxicated guests
  • Respond to guests’ problems, complaints, and accidents
  • Keep bar and service areas clean and tidy
  • Ensure overall guest satisfaction
  • Attend hotel required meetings and trainings
  • Perform other duties as requested by management

Job Location

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