Bartender

Emeryville, CA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $12.00 - $22.00

Benefits

Health Insurance

401k plan

Educational Assistance Program

training programs

Recognition events

Travel Discounts

Paid Time Off

Job Description

The Four Points by Sheraton, Emeryville, managed by Pacific Hotel Management, LLC, is a renowned hotel located in the Bay Area. As part of a portfolio of seven hotels managed by PHM, the Four Points by Sheraton offers a family-oriented, friendly, and competitive environment that emphasizes passion for hospitality. PHM takes pride in providing excellent guest and associate satisfaction by fostering an inclusive workplace culture where associates work diligently to achieve high standards of service. The company values teamwork, continuous learning, and adaptability to a dynamic hospitality landscape, while offering a comprehensive array of benefits such as health insurance, 401k... Show More

Job Requirements

High school diploma or equivalent
Minimum 1-year bartending experience, equivalent, or a combination of education and experience
Ability to stand or walk for prolonged periods, 8+ hours
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs and push and pull approximately 200 lbs
Business communication skills both verbal and written in English
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc
Ability to learn new software and computer systems
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused

Job Qualifications

High school diploma or equivalent
Minimum 1-year bartending experience, equivalent, or a combination of education and experience
Understand hotel function and guest profiles
Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction
Knowledge about spirits, cocktails, wine and more
Business communication skills both verbal and written in English
Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction

Job Duties

Provide a pleasant drinking experience to guests
Verify identification and age requirement to serve alcoholic beverage
Prepare alcoholic and non-alcoholic beverages
Prepare and cook bar food items
Mix traditional and creative cocktails
Develop/research new cocktail recipes based on trend and seasons
Make suggestions based on guest's preferences
Process payment from guests
Restock and replenish bar inventory and supplies
Clean glasses, plates and bar utensils
Maintain a clean work area by removing trash, cleaning tables, washing glasses, utensils, and equipment
Adhere to proper alcohol handling, sanitation, and safety procedures, and maintain appropriate dating, labeling, and rotation of all beverage items
Demonstrate brand standards, behaviors, hallmarks and mandates
Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors
Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor
Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty
Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise
Assist with training and or providing guidance to new associates when requested
Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner
Report any issues, concerns and or suggestions to management
Have constant communication with all hotel departments in order to ensure guest satisfaction
Follow posted schedule to help reduce overtime and missed meal hours
Follow all cash handling procedures

Job Location

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