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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $11.00 - $20.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Highgate is a premier real estate investment and hospitality management company known for its extensive global presence and outstanding portfolio. With over $15 billion of assets under management, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America. The company boasts a legacy of over 30 years as an innovator in the hospitality industry, providing expert management and guidance throughout all phases of the property lifecycle. This includes strategic planning, development, recapitalization, and disposition. Highgate's success is marked by its ability to develop and manage a diverse range of bespoke lifestyle hotel brands, legacy brands,... Show More
Job Requirements
- High school diploma or equivalent and/or experience in hotel or related field preferred
- Flexible schedule with availability for long hours sometimes
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently to lift, carry, push, or pull objects
- Ability to stand for the entire shift
- Effective verbal and written communication skills
- Attentive, friendly, courteous, and service-oriented attitude
- Ability to multitask and prioritize departmental functions
- Attendance at all required hotel meetings and trainings
- Regular attendance in compliance with hotel standards
- Maintain proper personal appearance and grooming, including uniform and nametag
- Comply with hotel standards and regulations
- Identify and assist in solving operational problems
- Ability to understand and apply complex information
- Willingness to maintain confidentiality
- Ability to show initiative and anticipate guest or operational needs
- Willingness to perform additional duties as requested
Job Qualifications
- High school diploma or equivalent preferred
- Experience in hotel or related field preferred
- Ability to communicate effectively both verbally and in writing
- Demonstrated ability to multitask and prioritize departmental functions
- Strong customer service and interpersonal skills
- Ability to handle problems proactively and effectively
- Familiarity with safety rules and hotel regulations
- Ability to maintain confidentiality
- Willingness to cross-train in other hotel areas
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
- Set up the bar according to hotel standards and ensure guests are served promptly and efficiently
- Prepare beverages and cocktails according to the hotel’s mixing and presentation standards
- Serve guests with all beverage requirements in a friendly, courteous, and professional manner
- Break down the bar after functions, storing liquor, supplies, and equipment as per hotel standards
- Follow all state liquor laws
- Know hotel services and facilities
- Abide by all hotel policies and safety rules
- Follow procedures in serving liquor responsibly to avoid issues with intoxicated guests
- Respond to guests’ problems, complaints, and accidents
- Be familiar with fire exit and extinguisher locations and how to operate them
- Keep the bar and service areas clean and tidy during service
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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