Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
flexible schedule
Employee Discounts

Job Description

Dave & Buster's is a unique entertainment and dining establishment that combines a vibrant restaurant with an exciting arcade atmosphere, making it a premier destination for fun and social gatherings. Known for its dynamic environment, Dave & Buster's offers a place where guests can enjoy delicious food and drinks while indulging in a wide variety of arcade games and interactive entertainment. The company prides itself on delivering an unparalleled guest experience by blending great hospitality with a fun-loving atmosphere. With locations across various states, Dave & Buster's continually strives to provide top-tier service and entertainment to a diverse clientele, ranging from families and friends to corporate groups. The establishment not only focuses on guest satisfaction but also places significant emphasis on fostering a positive, energetic workplace culture for its employees.

Dave & Buster's is currently seeking enthusiastic individuals for the role of Guest Service Team Member, a key position responsible for ensuring that all guests have an outstanding and memorable experience. This role involves providing fast, friendly service while maintaining attentiveness to guests' needs in a busy, fast-paced environment. Team members are expected to deliver exemplary customer service by taking orders accurately, operating point-of-sale (POS) systems efficiently, adhering to sanitation and safety procedures, and maintaining a clean and organized work area. The role demands a friendly demeanor, excellent communication skills, and the ability to thrive in an environment that includes both food service and gaming operations. The position offers flexible schedules that can accommodate school or other jobs, which makes it ideal for students or individuals seeking part-time employment. Additionally, employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, a 401K plan, and unique perks such as access to free games, contributing to a rewarding work experience.

The Guest Service Team Member acts as a crucial point of contact for guests, creating a warm and fun atmosphere while ensuring that all food and beverage orders meet Dave & Buster's high standards. This role requires managing personal cash handling duties, following responsible alcohol service practices, and responding promptly to guests' needs to maintain satisfaction throughout their visit. Team members must also collaborate effectively with coworkers to promote a harmonious working climate that supports high morale and productivity. The role includes responsibilities such as completing station setups and breakdowns, engaging guests enthusiastically, handling multiple tasks efficiently, and participating in promotional contests. Employees are expected to adhere to dress code policies and maintain professionalism at all times. For those ready to become part of a team that values enthusiasm, dedication, and guest-centric service, this role provides invaluable experience in both hospitality and entertainment sectors, making it an excellent opportunity for career growth and personal development.

Job Requirements

  • Work days, nights, and/or weekends as required
  • Work in environments with both hot and cold temperatures
  • Work in noisy, fast paced environment with distracting conditions
  • Read and write handwritten notes
  • Lift and carry up to 30 pounds
  • Move about facility and stand for long periods of time
  • Walk or stand 100% of shift
  • Reach, bend, stoop, mop, sweep and wipe frequently
  • Must be at least 18 years of age

Job Qualifications

  • Restaurant and/or bar experience preferred but not required
  • Ability to communicate effectively with guests to generate enthusiasm
  • Must be able to read and communicate in English
  • Skilled in customer service and teamwork
  • Basic math skills for handling transactions
  • Ability to operate Micros or similar POS systems
  • Capable of working in fast-paced, noisy environments
  • Adherence to dress code and professional appearance
  • Ability to maintain composure and professionalism
  • Must be at least 18 years of age

Job Duties

  • Deliver an unparalleled guest experience through the best combination of food, drinks and games
  • Keep immediate supervisor informed of all problems or unusual matters promptly
  • Create a warm, fun atmosphere for guests and team members
  • Adhere to company’s sanitation procedures
  • Maintain responsibility for personal bank and ensure accurate financial transactions
  • Follow alcohol awareness procedures to prevent intoxication and manage intoxicated guests
  • Assess guest demeanor and notify manager when necessary
  • Follow all bar recipes to ensure consistency and control costs
  • Keep station clean and set up/take down tables appropriately
  • Greet guests promptly and take accurate food and drink orders
  • Maintain thorough knowledge of menu items to answer guest questions
  • Enter orders into Micros system quickly and accurately
  • Complete all sales on personal Micros keys and perform station side work
  • Demonstrate ability to operate Micros and conduct credit card transactions accurately
  • Ensure food is properly garnished and deliver trays to designated areas
  • Work efficiently following “Full hands in, full hands out” philosophy
  • Participate in incentives and contests to drive sales
  • Complete bar inventories and daily requisition sheets as required
  • Perform opening and closing duties timely
  • Assist in party setup and breakdown
  • Assist other team members as needed
  • Buss and reset tables as necessary
  • Ensure ongoing guest satisfaction by checking back and maintaining drink levels
  • Maintain favorable relationships with team members to promote a cooperative climate
  • Listen to hear guests’ orders and communicate effectively
  • Be friendly and frequent smiling

Job Criteria

Experience

No experience required


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