Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Hotel David Whitney, located in the heart of Detroit, Michigan, is a premier hospitality destination known for blending historic charm with modern luxury. This iconic hotel offers guests an exceptional experience through its unique architecture, elegant accommodation, and first-rate service. As a cornerstone of Detroit's vibrant downtown area, Hotel David Whitney prides itself on delivering outstanding hospitality and creating memorable moments for every visitor. Its commitment to quality and excellence positions it as a favored choice among both leisure and business travelers. The establishment is part of Azul Hospitality, a respected management company that upholds the highest standards for its... Show More
Job Requirements
- High school or equivalent education
- one to three years food service experience preferred
- one year customer service experience required
- Safe Server Alcohol & Food Handlers certification required
- California RBS Certification
Job Qualifications
- High school or equivalent education
- one year customer service experience
- knowledge of drink preparation and health standards
- good communication skills, both verbal and written
- excellent customer relations skills
- detail oriented with outstanding organizational and communication skills
- basic computer skills
- basic computational ability
- ability to handle internal and external customers with patience, tact, and diplomacy
- knowledgeable about Windows OS, MS Office, PMS, and POS
- self-driven and able to work independently
- strong issue resolution and analytical skills
Job Duties
- Take customer orders
- describe menu items and suggest products to customers
- provide information about products and look for up-sell opportunities
- prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages along with pastries and cookies
- prepare all drinks and food items following outlet and company standards
- educate and inform customers about coffee beans, preparation, and home brewing methods
- ensure equipment is clean and in working order and report maintenance needs
- maintain a safe and healthy work environment by following sanitation regulations
- clean and sanitize work areas, utensils, and equipment
- clean tables, floors, and other service areas
- ensure coffee supplies are stocked
- operate a cash register/POS system and handle payments accurately
- follow company policies and procedures including safety and security
- maintain a calm demeanor during high volume or unusual events
- handle food and equipment properly
- perform other duties assigned by managers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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