Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $24,960.00 - $27,838.80
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible scheduling
Training and development opportunities
friendly work environment
Job Description
Madison Café is a renowned establishment dedicated to providing a premium and memorable experience for all members and guests. Known for its friendly, individualized service and quality offerings, the café prides itself on delivering exceptional coffees and teas while maintaining exceptional service standards. As part of a vibrant community-oriented club, Madison Café focuses not only on serving beverages but also on educating customers about the distinct flavors, blends, and preparation methods of their products. The culture here is rooted in professionalism, attention to service details, and fostering lasting relationships with customers, making every visit enjoyable and unique. Employees are expected... Show More
Job Requirements
- Education equivalent to high school diploma or above
- prior experience in hospitality or customer service preferred
- strong communication skills in English
- ability to operate point of sale system
- ability to follow detailed recipes and service procedures
- ability to work flexible hours typical of the hospitality industry
- commitment to professional appearance and punctuality
Job Qualifications
- Any combination of education, training, or experience providing required knowledge and skills
- prior hospitality experience preferred, specifically barista or café experience
- ability to obtain necessary club certifications or licenses
- good knowledge of food and beverage preparation and service standards
- ability to effectively communicate in English
- proficiency with point of sale systems
- ability to remember and promote menu items
Job Duties
- Understand and implement the Madison Café's statement of purpose and service guarantees
- adhere to club attendance policy and report to work on time
- maintain appropriate dress and grooming standards
- complete thorough detailing of the café and all side duties before shifts
- learn and promote daily and weekly menu specials
- greet guests promptly and courteously
- accurately receive and process customer orders
- deliver food and beverages according to service timing guidelines
- use members' names during interactions
- conduct oneself professionally with members, guests, and co-workers
- serve members in a friendly and courteous manner
- ensure compliance with club rules and report infractions
- complete accurate closing paperwork and secure managerial approvals for gratuities and discounts
- educate customers about products and services
- maintain high-quality, consistent product standards
- follow all drink recipes and preparation procedures
- develop and share knowledge of coffee and tea varieties
- answer telephone inquiries politely
- perform additional sidework including restocking, cleaning, and maintenance tasks
- report customer feedback, safety issues, employee incidents, and operational inconsistencies to management
Job Location
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