Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Life insurance
Training and Development
Job Description
Omni Hotels & Resorts is a distinguished luxury hotel brand known for its commitment to delivering exceptional guest experiences and elegant accommodations. With locations across North America and the Caribbean, Omni Hotels & Resorts blends upscale amenities with warm Texas hospitality, setting high standards in the hotel industry. The brand is widely respected for its dedication to exemplary guest service, innovative approaches to associate engagement, and fostering career growth among its employees. The Omni Fort Worth Hotel, situated in the vibrant heart of downtown Fort Worth, Texas, stands as a key destination for both business and leisure travelers. It is... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to stand for extended periods
- Excellent communication skills
- Ability to handle cash responsibly
- Willingness to work flexible hours including weekends and holidays
- Commitment to maintaining Omni uniform and appearance standards
Job Qualifications
- Ability to learn quickly
- Ability to memorize a large amount of beverage recipes in a timely manner
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
Job Duties
- Act with integrity, honesty and knowledge that promote the culture, values and mission of Omni Hotels and Resorts
- Maintain a calm demeanor during high volume or unusual events to keep store operating to standard and set a positive example
- Anticipate customer and store needs by constantly evaluating environment and customers for cues
- Assist with new partner training by positively reinforcing successful performance and providing respectful coaching
- Contribute to positive team environment by recognizing changes in partner morale and performance and communicating to store manager
- Deliver legendary customer service by acting with customer-first attitude and connecting with customers
- Follow Omni policies for cash handling safety and security, count bank deposit and balance house bank at end of shifts
- Maintain clean and organized workspace
- Maintain attendance and punctuality standards
- Provide quality beverages and food products by adhering to recipe and presentation standards
- Follow health, safety and sanitation guidelines
- Attend monthly store meetings and training sessions
- Recognize and reinforce team and individual accomplishments using Omni Service Champion cards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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