Barista - Starbucks - Miami Train Station

Concessions International operates retail food and beverage venues, including licensed Starbucks locations, providing quality drinks and customer service in a variety of settings. As a company committed to hospitality excellence, Concessions International not only delivers the Starbucks Experience but also ensures consistent, positive customer engagement through its well-trained team members. Situated within high-traffic venues such as airports and entertainment centers, the company prioritizes leadership development and operational integrity to foster a welcoming environment for guests and employees alike. The Barista Team Leader position at a Concessions International Starbucks location is crucial in maintaining the renowned Starbucks Experience by leading, coaching, and training the Barista staff. This role demands a combination of operational expertise and customer service skills to ensure that the coffee shop runs smoothly while upholding the brand standards. The Barista Team Leader supports restaurant operations by adhering to company policies related to cash handling, personnel conduct, and safety protocols. A key aspect of the position is to promote a positive team atmosphere, encouraging cooperation, high morale, and effective communication among team members. This leadership role is also responsible for opening and closing procedures, including food preparation, product stocking, and thorough cleaning of the restaurant and equipment. The Barista Team Leader actively participates in providing legendary customer service by ensuring each guest receives a friendly greeting, knowledgeable assistance, and a clean, safe environment. Furthermore, the leader is tasked with coaching and training new Baristas to align with Starbucks standards, supporting continuous improvement in individual and team performance. Effective communication with management is essential to set strong examples and uphold the culture, values, and mission of Concessions International and Starbucks. This role operates in a fast-paced environment and requires calmness and professionalism during high-volume or unusual events. The ideal candidate possesses a high school diploma or GED and has prior experience or training in a customer service or food service environment. Flexibility in work hours is necessary due to the dynamic nature of the food and beverage industry. Physical demands include continuous standing, lifting, and frequent reaching, highlighting the importance of stamina and physical fitness. This role presents no travel requirements, focused fully on on-site leadership and support. This position offers an exciting opportunity for individuals passionate about coffee culture and customer service, eager to grow within a respected and diverse team. Emphasizing safety, quality, and exemplary service, the Barista Team Leader contributes significantly to the operational success and customer satisfaction at Concessions International's Starbucks venues.