Barista (Starbuck's)

DCH Health System operates a Starbucks coffee kiosk within its hospital campuses, providing quality coffee and convenience to patients, visitors, and staff. This Starbucks kiosk is managed with stringent health and cash handling standards to ensure both exceptional service and compliance with institutional policies. DCH Health System is dedicated to fostering positive relationships within their community, including patients, staff, and customers, while maintaining high operational standards. The environment is dynamic and fast-paced, requiring employees who are adaptable, detail-oriented, and customer-focused.

The Barista role within this Starbucks kiosk is a multifaceted position essential to the daily operation and success of the coffee service point. This full-time, Monday to Friday position (subject to change depending on hospital needs) involves preparing Starbucks beverages following precise recipes and maintaining a high standard of service. Baristas are responsible not only for crafting beverages but also for managing inventory, handling cash transactions accurately, and maintaining a clean and organized workspace. These duties align with internal audit cash handling protocols and health department regulations ensuring a safe and pleasant environment for all.

This role demands strong communication skills, the ability to multitask effectively, and a commitment to the behavioral standards upheld by DCH, including professionalism and accountability. Baristas assist with cash drawer setups and counts at shift starts and ends, enter transactions into the POS system, and maintain stock levels by monitoring and reordering supplies as necessary. They also ensure signage is current and assist with seasonal promotions, keeping the kiosk welcoming and up to date. The position requires a proactive approach to cleanliness in service and dining areas, encompassing tasks such as sweeping, vacuuming, sanitizing equipment, and general upkeep of the kiosk surroundings.

Working conditions involve indoor, environmentally controlled settings with frequent interaction with customers and team members. Physical demands include repetitive motions, lifting, and exposure to hot and cold equipment, necessitating physical stamina and flexibility. Attention to detail is critical, particularly with regard to cash handling and recipe adherence, to guarantee customer satisfaction and compliance with health standards.

Employers seek candidates with at least a high school diploma or equivalent, preferred previous experience as a cashier or barista, and basic numerical and communication skills. While ServSafe certification is preferred, it is not mandatory. The role requires honesty, cooperation, and the ability to solve problems efficiently in a customer service setting. The Barista position at DCH Health System aims to provide an excellent Starbucks experience within a healthcare environment, blending quality beverage service with a commitment to safety, compliance, and positive interpersonal relationships.