Barista (Seasonal)

Newport Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

Uniform allowance

Employee assistance program

Job Description

This position is with a reputable hotel or resort known for its commitment to providing excellent customer service and quality food and beverage offerings. The establishment operates in the hospitality industry, focusing on creating a welcoming and comfortable environment for guests while maintaining high standards in food preparation, service, and safety. As part of a dedicated team, the company values professionalism, efficiency, and positive guest interactions to ensure a memorable experience for every customer. Known for maintaining cleanliness, safety, and quality, the hotel or resort prides itself on upholding all health and safety regulations and providing thorough training to its employees.

The role of Barista and Food Service Associate is crucial within this environment, directly impacting guest satisfaction through prompt and courteous service. The position involves preparing a variety of coffee and non-coffee beverages using specialized equipment such as espresso machines and blenders while also preparing food items according to established recipes. The person in this role assists guests by offering detailed information about menu items, accommodating special dietary needs, taking accurate orders using a POS system, and handling guest payments efficiently. Additionally, the role requires maintaining a clean and safe work area, adhering strictly to food handling, sanitation, and health department guidelines, and ensuring compliance with hotel policies and safety regulations. The ideal candidate will have a strong attention to detail, excellent communication skills, and a positive attitude, all while managing multiple priorities in a fast-paced environment. Working hours may vary, including weekends, holidays, and alternate shifts, reflecting the dynamic nature of the hospitality industry. This position is full-time and offers an opportunity to be part of a professional team dedicated to delivering high-quality service and a memorable guest experience. The salary is competitive and reflects the candidate’s qualifications and experience in the food service and hospitality sector.

Job Requirements

Valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
Knowledge of applicable health standards
Ability to wear non-slip, oil-resistant shoes
Ability to work varying schedules including holidays, weekends, and alternate shifts
Ability to report to work on time and on a regular basis
Clean appearance and professional demeanor
Ability to follow all safety policies and procedures
Ability to use Personal Protective Equipment as required
Ability to perform basic math skills
Ability to operate POS system
Ability to handle guest interactions with discretion

Job Qualifications

One year food service or Barista experience, preferably in a hotel/resort environment
Possess a basic knowledge of food and coffee preparation, service standards of comparable hotel, guest relations and etiquette
Must have a general knowledge of coffee beverages served
Requires ability to serve needs of guests through verbal face-to-face interactions
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
Must demonstrate positive attitude and professional demeanor
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
Completes required training as scheduled
Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division
Requires ability to learn and use POS computer systems used at the hotel
Strong attention to detail
Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests

Job Duties

Helps guests select food and beverages by providing information about available selections
Upsells food and beverage items to maximize profitability
Enters orders to POS system and records guests' choices, special dietary needs and special requests
Prepares quality products including coffee and non-coffee beverages with the use of an espresso machine, blenders and other equipment assisting in beverage preparation
Prepares food items according to recipes
Ensures guests are served quickly, courteously, and efficiently
Operates a cash register and receives payment from customers in cash, credit card, or room accounts
Accurately counts and provides change to customers as required
Balances all payment methods with accuracy to sales report
Follows all standard food handling, TIPs, sanitation, and health department guidelines
Must wear non-slip, oil-resistant shoes
Follows all safety policies and procedures
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job
Maintains the cleanliness of the work areas
Keeps area stocked
Provide guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
Resolves guest complaints within scope of authority
otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft