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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Uniform allowance
Employee assistance program
Job Description
This position is with a reputable hotel or resort known for its commitment to providing excellent customer service and quality food and beverage offerings. The establishment operates in the hospitality industry, focusing on creating a welcoming and comfortable environment for guests while maintaining high standards in food preparation, service, and safety. As part of a dedicated team, the company values professionalism, efficiency, and positive guest interactions to ensure a memorable experience for every customer. Known for maintaining cleanliness, safety, and quality, the hotel or resort prides itself on upholding all health and safety regulations and providing thorough training to its... Show More
Job Requirements
- Valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
- Knowledge of applicable health standards
- Ability to wear non-slip, oil-resistant shoes
- Ability to work varying schedules including holidays, weekends, and alternate shifts
- Ability to report to work on time and on a regular basis
- Clean appearance and professional demeanor
- Ability to follow all safety policies and procedures
- Ability to use Personal Protective Equipment as required
- Ability to perform basic math skills
- Ability to operate POS system
- Ability to handle guest interactions with discretion
Job Qualifications
- One year food service or Barista experience, preferably in a hotel/resort environment
- Possess a basic knowledge of food and coffee preparation, service standards of comparable hotel, guest relations and etiquette
- Must have a general knowledge of coffee beverages served
- Requires ability to serve needs of guests through verbal face-to-face interactions
- Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
- Must demonstrate positive attitude and professional demeanor
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Completes required training as scheduled
- Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division
- Requires ability to learn and use POS computer systems used at the hotel
- Strong attention to detail
- Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests
Job Duties
- Helps guests select food and beverages by providing information about available selections
- Upsells food and beverage items to maximize profitability
- Enters orders to POS system and records guests' choices, special dietary needs and special requests
- Prepares quality products including coffee and non-coffee beverages with the use of an espresso machine, blenders and other equipment assisting in beverage preparation
- Prepares food items according to recipes
- Ensures guests are served quickly, courteously, and efficiently
- Operates a cash register and receives payment from customers in cash, credit card, or room accounts
- Accurately counts and provides change to customers as required
- Balances all payment methods with accuracy to sales report
- Follows all standard food handling, TIPs, sanitation, and health department guidelines
- Must wear non-slip, oil-resistant shoes
- Follows all safety policies and procedures
- Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job
- Maintains the cleanliness of the work areas
- Keeps area stocked
- Provide guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents
- Resolves guest complaints within scope of authority
- otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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