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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.90
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
This position is with a reputable hospitality company that values delivering exceptional guest experiences through attentive and personal service. Operating within the dynamic environment of a hotel, this role combines elements of the food and beverage industry with guest services to enhance the overall visitor stay. With a commitment to quality and professionalism, the company fosters a welcoming atmosphere not only for its guests but also for its employees, emphasizing teamwork, reliability, and a proactive approach. As a hospitality-focused organization, it understands that every interaction contributes to the brand's reputation and guest satisfaction, and thus seeks dedicated individuals ready to... Show More
Job Requirements
- High School Diploma or equivalent
- previous experience in guest services, hospitality, or food and beverage service preferred
- 3-6 months of related café or barista experience preferred
- retail and/or customer service experience preferred
- experience with cash handling and point-of-sale systems a plus
Job Qualifications
- High School Diploma or equivalent
- previous experience in guest services, hospitality, or food and beverage service preferred
- 3-6 months of related café or barista experience preferred
- retail and/or customer service experience preferred
- experience with cash handling and point-of-sale systems a plus
- strong customer service skills with a focus on hospitality and guest satisfaction
- clear and professional communication, both in person and over the phone
- ability to multitask and manage orders in a fast-paced environment
- attention to detail in food presentation, timeliness, and etiquette
- team-oriented mindset with flexibility to support the department as needed
- reliability and punctuality in opening/closing procedures
- proactive approach to cleanliness, presentation, and inventory management
Job Duties
- Greet guests and provide information about available food, beverages, and hotel amenities
- prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly
- maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs
- restock and refresh merchandise and food displays to ensure an inviting presentation
- open and close the coffee shop on time, following proper setup and closing procedures
- process all sales through the POS system, ensuring accurate cash handling and adherence to accounting procedures
- monitor inventory levels, communicate restocking needs, and assist management with ordering
- answer the room service phone within three rings, provide menu information, and take guest orders accurately
- relay orders promptly to the kitchen and/or bar for preparation
- arrange meals on trays with attention to presentation, sanitation, and timeliness
- deliver orders to guest rooms, ensuring professional etiquette and service standards
- replenish supplies of clean linens, silverware, glassware, and dishes at the room service station
- collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed
- complete side work assigned by management to support smooth department operations
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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