Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Flexible Schedule
Training and Development
Job Description
Highgate is a leading real estate investment and hospitality management company widely recognized for its innovation and expertise in the hospitality industry. The company operates as a dominant player in major U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its presence in the Caribbean and Latin America. Known for managing a diverse portfolio of hotels and resorts, Highgate excels in delivering bespoke lifestyle hotel brands, legacy brands, and independent properties with contemporary programming and cutting-edge digital strategies. Utilizing state-of-the-art revenue management tools, Highgate efficiently identifies and adapts to evolving market dynamics to maximize... Show More
Job Requirements
- High school diploma or equivalent
- Related experience in hotel or hospitality preferred
- Must be able to stand during entire shift
- Able to lift and carry up to 20 pounds occasionally
- Effective communication skills both verbal and written
- Must be attentive, friendly, courteous, and service-oriented
- Ability to multitask and prioritize departmental functions
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Attend all required meetings and trainings
- Maintain regular attendance as per scheduling
- Show initiative and problem-solving skills
- Maintain confidentiality
- Must be able to cross-train in other areas
- Flexible and long working hours sometimes required
Job Qualifications
- High school diploma or equivalent preferred
- Experience in hotel or related field preferred
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Strong customer service orientation
- Knowledge of menu and specials
- Ability to use credit card machines and handle cash
- Ability to work flexible and long hours
- Positive and friendly demeanour
- Willingness to attend training and meetings
Job Duties
- Accept payment for food and beverages and make proper change
- Assist Host/Hostess in greeting and seating guests promptly
- Help servers as needed to ensure smooth service
- Collect money and/or credit cards from guests and servers
- Operate approved credit card machines
- Prepare cashier report at end of shift
- Pay out servers’ and service attendants’ tips
- Greet and seat guests at appropriate tables in a timely manner
- Perform opening and closing duties as per checklist
- Take room service orders according to hotel standards
- Answer the phone and communicate courteously
- Maintain quality control of menus
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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